Value stream mapping as a tool for systematic employee based improvement of the psychosocial work environment in hospitals

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Problems in communication and coordination in hospitals often hamper operations and constitute important stress factor for the staff. A specific methodology (P-lean) based on
value stream mapping (VSM) has been developed and tested in practice. Key processes with a potential for psychosocial strain are selected and analysed in employee groups. VSM is followed up by collection of data and development of solutions. Results from the practical test show that VSM and process data provide new insights to the employees which help to improve the psychosocial work environment. However, working across departmental borders proved to be particular difficult.
Original languageEnglish
Title of host publicationProceedings of 23rd EUROMA Conference Interactions
Number of pages6
PublisherNTNU
Publication date2016
Publication statusPublished - 2016
Event23rd EurOMA conference - NTNU Gløshaugen Campus, Trondheim, Norway
Duration: 17 Jun 201622 Jun 2016

Conference

Conference23rd EurOMA conference
LocationNTNU Gløshaugen Campus
CountryNorway
CityTrondheim
Period17/06/201622/06/2016

    Research areas

  • Healthcare, Lean, Public Sector

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