Abstract
Problems in communication and coordination in hospitals often hamper operations and constitute important stress factor for the staff. A specific methodology (P-lean) based on
value stream mapping (VSM) has been developed and tested in practice. Key processes with a potential for psychosocial strain are selected and analysed in employee groups. VSM is followed up by collection of data and development of solutions. Results from the practical test show that VSM and process data provide new insights to the employees which help to improve the psychosocial work environment. However, working across departmental borders proved to be particular difficult.
value stream mapping (VSM) has been developed and tested in practice. Key processes with a potential for psychosocial strain are selected and analysed in employee groups. VSM is followed up by collection of data and development of solutions. Results from the practical test show that VSM and process data provide new insights to the employees which help to improve the psychosocial work environment. However, working across departmental borders proved to be particular difficult.
Original language | English |
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Title of host publication | Proceedings of 23rd EUROMA Conference Interactions |
Number of pages | 6 |
Publisher | NTNU |
Publication date | 2016 |
Publication status | Published - 2016 |
Event | 23rd EurOMA conference - NTNU Gløshaugen Campus, Trondheim, Norway Duration: 17 Jun 2016 → 22 Jun 2016 |
Conference
Conference | 23rd EurOMA conference |
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Location | NTNU Gløshaugen Campus |
Country | Norway |
City | Trondheim |
Period | 17/06/2016 → 22/06/2016 |
Keywords
- Healthcare
- Lean
- Public Sector