Value stream mapping as a tool for systematic employee based improvement of the psychosocial work environment in hospitals

Peter Hasle, Liv Starheim, Per Langaa Jensen, Birgitte Juul Diekmann

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

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    Abstract

    Problems in communication and coordination in hospitals often hamper operations and constitute important stress factor for the staff. A specific methodology (P-lean) based on
    value stream mapping (VSM) has been developed and tested in practice. Key processes with a potential for psychosocial strain are selected and analysed in employee groups. VSM is followed up by collection of data and development of solutions. Results from the practical test show that VSM and process data provide new insights to the employees which help to improve the psychosocial work environment. However, working across departmental borders proved to be particular difficult.
    Original languageEnglish
    Title of host publicationProceedings of 23rd EUROMA Conference Interactions
    Number of pages6
    PublisherNTNU
    Publication date2016
    Publication statusPublished - 2016
    Event23rd EurOMA conference - NTNU Gløshaugen Campus, Trondheim, Norway
    Duration: 17 Jun 201622 Jun 2016

    Conference

    Conference23rd EurOMA conference
    LocationNTNU Gløshaugen Campus
    CountryNorway
    CityTrondheim
    Period17/06/201622/06/2016

    Keywords

    • Healthcare
    • Lean
    • Public Sector

    Cite this

    Hasle, P., Starheim, L., Jensen, P. L., & Juul Diekmann, B. (2016). Value stream mapping as a tool for systematic employee based improvement of the psychosocial work environment in hospitals. In Proceedings of 23rd EUROMA Conference Interactions NTNU.
    Hasle, Peter ; Starheim, Liv ; Jensen, Per Langaa ; Juul Diekmann, Birgitte. / Value stream mapping as a tool for systematic employee based improvement of the psychosocial work environment in hospitals. Proceedings of 23rd EUROMA Conference Interactions. NTNU, 2016.
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    Hasle, P, Starheim, L, Jensen, PL & Juul Diekmann, B 2016, Value stream mapping as a tool for systematic employee based improvement of the psychosocial work environment in hospitals. in Proceedings of 23rd EUROMA Conference Interactions. NTNU, 23rd EurOMA conference, Trondheim, Norway, 17/06/2016.

    Value stream mapping as a tool for systematic employee based improvement of the psychosocial work environment in hospitals. / Hasle, Peter; Starheim, Liv; Jensen, Per Langaa; Juul Diekmann, Birgitte.

    Proceedings of 23rd EUROMA Conference Interactions. NTNU, 2016.

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

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    AU - Jensen, Per Langaa

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    AB - Problems in communication and coordination in hospitals often hamper operations and constitute important stress factor for the staff. A specific methodology (P-lean) based onvalue stream mapping (VSM) has been developed and tested in practice. Key processes with a potential for psychosocial strain are selected and analysed in employee groups. VSM is followed up by collection of data and development of solutions. Results from the practical test show that VSM and process data provide new insights to the employees which help to improve the psychosocial work environment. However, working across departmental borders proved to be particular difficult.

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    Hasle P, Starheim L, Jensen PL, Juul Diekmann B. Value stream mapping as a tool for systematic employee based improvement of the psychosocial work environment in hospitals. In Proceedings of 23rd EUROMA Conference Interactions. NTNU. 2016