Value stream mapping as a tool for systematic employee based improvement of the psychosocial work environment in hospitals

Peter Hasle; Liv Starheim; Per Langaa Jensen; Birgitte Juul Diekmann

Value stream mapping as a tool for systematic employee based improvement of the psychosocial work environment in hospitals

Peter Hasle, Liv Starheim, Per Langaa Jensen, Birgitte Juul Diekmann

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

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Abstract

Problems in communication and coordination in hospitals often hamper operations and constitute important stress factor for the staff. A specific methodology (P-lean) based on
value stream mapping (VSM) has been developed and tested in practice. Key processes with a potential for psychosocial strain are selected and analysed in employee groups. VSM is followed up by collection of data and development of solutions. Results from the practical test show that VSM and process data provide new insights to the employees which help to improve the psychosocial work environment. However, working across departmental borders proved to be particular difficult.

Original language	English
Title of host publication	Proceedings of 23rd EUROMA Conference Interactions
Number of pages	6
Publisher	NTNU
Publication date	2016
Publication status	Published - 2016
Event	23rd EurOMA conference - NTNU Gløshaugen Campus, Trondheim, Norway Duration: 17 Jun 2016 → 22 Jun 2016

Conference

Conference	23rd EurOMA conference
Location	NTNU Gløshaugen Campus
Country	Norway
City	Trondheim
Period	17/06/2016 → 22/06/2016

Keywords

Healthcare
Lean
Public Sector

Access to Document

Value stream mappingAccepted author manuscript, 323 KB

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Value stream mapping as a tool for systematic employee based improvement of the psychosocial work environment in hospitals. / Hasle, Peter; Starheim, Liv; Jensen, Per Langaa; Juul Diekmann, Birgitte.

Proceedings of 23rd EUROMA Conference Interactions. NTNU, 2016.

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

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AU - Jensen, Per Langaa

AU - Juul Diekmann, Birgitte

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AB - Problems in communication and coordination in hospitals often hamper operations and constitute important stress factor for the staff. A specific methodology (P-lean) based onvalue stream mapping (VSM) has been developed and tested in practice. Key processes with a potential for psychosocial strain are selected and analysed in employee groups. VSM is followed up by collection of data and development of solutions. Results from the practical test show that VSM and process data provide new insights to the employees which help to improve the psychosocial work environment. However, working across departmental borders proved to be particular difficult.

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KW - Lean

KW - Public Sector

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BT - Proceedings of 23rd EUROMA Conference Interactions

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