Using design methods to explore the context of complex behavioral design problems in the early stages of behavioural design

Carolina Falcão Duarte*, Jaap Daalhuizen

*Corresponding author for this work

Research output: Contribution to journalConference articleResearchpeer-review

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Abstract

Behavioural design has been gaining momentum to address critical societal challenges such as elderly care. At the same time, it struggles to deal with complex challenges and integrate multiple contextual factors' influence in domains like healthcare. Behavioural design processes lack guidance on how to prevent this and instead define problems that are ecologically valid. Conventional design methods do guide designers to do this. Thus there is a need to investigate how design methods can support behavioural designers to explore the context and integrate multiple perspectives on the problem, resulting in context-sensitive problem definitions. To respond to this need, we present a case where designers used a combination of design methods to investigate the complex context of hygiene in nursing homes. We show how combining different design methods supported the designers in advancing their understanding of a complex context and the problematic behaviours that occurred in it. We conclude by discussing the importance of using design methods to reveal important insights at the early stages of the behavioural design process.

Original languageEnglish
JournalProceedings of the Design Society
Volume3
Pages (from-to)3741-3750
Number of pages10
ISSN2732-527x
DOIs
Publication statusPublished - 2023
Event24th International Conference on Engineering Design, ICED 2023 - Bordeaux, France
Duration: 24 Jul 202328 Jul 2023

Conference

Conference24th International Conference on Engineering Design, ICED 2023
Country/TerritoryFrance
CityBordeaux
Period24/07/202328/07/2023

Keywords

  • Behavioural design
  • Case study
  • Complexity
  • Design methods
  • Elderly care

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