User recommendations for the optimized execution of business processes

Irene Barba, Barbara Weber, Carmelo Del Valle, Andrés Jiménez-Ramírez

Research output: Contribution to journalJournal articleResearchpeer-review

Abstract

In order to be able to flexibly adjust a company's business processes (BPs) there is an increasing interest in flexible process-aware information systems (PAISs). This increasing flexibility, however, typically implies decreased user guidance by the PAIS and thus poses significant challenges to its users. As a major contribution of this work, we propose a recommendation system which assists
users during process execution to optimize performance goals of the processes. The recommendation system is based on a constraint-based approach for planning and scheduling the BP activities and considers both the control-flow and the resource perspective. To evaluate the proposed constraint-based approach different algorithms are applied to a range of test models of varying
complexity. The results indicate that, although the optimization of process execution is a highly constrained problem, the proposed approach produces a satisfactory number of suitable solutions.
Original languageEnglish
JournalData & Knowledge Engineering
Volume86
Pages (from-to)61-84
ISSN0169-023X
DOIs
Publication statusPublished - 2013
Externally publishedYes

Keywords

  • Business processes
  • Workflow management
  • Business intelligence
  • Flexible process-aware information systems
  • Recommendations
  • Constraint programming
  • Scheduling

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