Recent studies confirmed the creation of value by social information systems. However, few is known about the mechanisms that create value in social information systems. Using a design science approach, this article investigates how social information systems create value. Based on a literature review, we identify four types of emergent interactions in social information systems that create value: social production, co-creation, weak ties, and egalitarian decisions. The paper proposes a holistic framework for understanding business value and develops a research agenda to further explore the value creation mechanisms of social information systems.
|Title of host publication||Proceedings of the 53rd Hawaii International Conference on System Sciences, 2020|
|Publication status||Published - 2020|
|Event||53rd Hawaii International Conference on System Sciences - Maui, United States|
Duration: 7 Jan 2020 → 10 Jan 2020
|Conference||53rd Hawaii International Conference on System Sciences|
|Period||07/01/2020 → 10/01/2020|
Schmidt, R., Kirchner, K., & Razmerita, L. (2020). Understanding the Business Value of Social Information Systems – Towards a Research Agenda. In Proceedings of the 53rd Hawaii International Conference on System Sciences, 2020 (pp. 2639-2648)