Uncertainty in project phases: A framework for organisational change management

Melanie Kreye, Sarah Balangalibun

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    Uncertainty is an integral challenge when managing organisational change projects (OCPs). Current literature highlights the importance of uncertainty; however, falls short of giving insights into the nature of uncertainty and suggestions for managing it. Specifically, no insights exist on how uncertainty develops over the different phases of OCPs. This paper presents case-based evidence on different sources of uncertainty in OCPs and how these develop over the different project phases. The results showed some surprising findings as the majority of the uncertainty did not manifest itself in the early stage of the change project but was delayed until later phases. Furthermore, the sources of uncertainty were found to be predominantly within the organisation that initiated the change project and connected to the project scope. Based on these findings, propositions for future research are defined to enable theory building in the field and resolve some of the contradictions in the literature.
    Original languageEnglish
    Title of host publicationProceedings of the 15th Annual EURAM Conference
    Number of pages38
    PublisherEuropean Academy of Management, EURAM
    Publication date2015
    Publication statusPublished - 2015
    Event15th Annual Conference on the European Academy of Management - Warsaw, Poland
    Duration: 17 Jun 201520 Jun 2015
    Conference number: 15


    Conference15th Annual Conference on the European Academy of Management


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