Towards a conceptualisation of quality in information technology projects

Joana Geraldi; Elmar  Kutsch; Neil  Turner

doi:10.1016/j.ijproman.2010.06.004

Towards a conceptualisation of quality in information technology projects

Joana Geraldi, Elmar Kutsch, Neil Turner

Cranfield University

Research output: Contribution to journal › Journal article › Research › peer-review

Abstract

Quality has been extensively studied in repetitive operations, but it remains under-researched in projects. The uncertainty and dynamics of projects challenge the principles of quality developed for repetitive operations, and call for project-tailored solutions. This article explores the attributes of quality in projects, based on interviews conducted within a large IT-services company. An adapted repertory grid was used to investigate the understanding of quality by comparing concrete examples of projects considered as high or low quality. Eight attributes of quality were identified, which indicate a tension between a mechanistic standpoint of quality, and the need to incorporate less tangible aspects. © 2010 Elsevier Ltd. and IPMA. All rights reserved.

Original language	English
Journal	International Journal of Project Management
Volume	29
Pages (from-to)	557–567
ISSN	0263-7863
DOIs	https://doi.org/10.1016/j.ijproman.2010.06.004
Publication status	Published - 2011
Externally published	Yes

Keywords

Quality
Project
Paradox
Ambidexterity
Repertory grid
Performance measurement

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10.1016/j.ijproman.2010.06.004

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title = "Towards a conceptualisation of quality in information technology projects",

abstract = "Quality has been extensively studied in repetitive operations, but it remains under-researched in projects. The uncertainty and dynamics of projects challenge the principles of quality developed for repetitive operations, and call for project-tailored solutions. This article explores the attributes of quality in projects, based on interviews conducted within a large IT-services company. An adapted repertory grid was used to investigate the understanding of quality by comparing concrete examples of projects considered as high or low quality. Eight attributes of quality were identified, which indicate a tension between a mechanistic standpoint of quality, and the need to incorporate less tangible aspects. {\textcopyright} 2010 Elsevier Ltd. and IPMA. All rights reserved.",

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AU - Kutsch, Elmar

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AB - Quality has been extensively studied in repetitive operations, but it remains under-researched in projects. The uncertainty and dynamics of projects challenge the principles of quality developed for repetitive operations, and call for project-tailored solutions. This article explores the attributes of quality in projects, based on interviews conducted within a large IT-services company. An adapted repertory grid was used to investigate the understanding of quality by comparing concrete examples of projects considered as high or low quality. Eight attributes of quality were identified, which indicate a tension between a mechanistic standpoint of quality, and the need to incorporate less tangible aspects. © 2010 Elsevier Ltd. and IPMA. All rights reserved.

KW - Quality

KW - Project

KW - Paradox

KW - Ambidexterity

KW - Repertory grid

KW - Performance measurement

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DO - 10.1016/j.ijproman.2010.06.004

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VL - 29

SP - 557

EP - 567

JO - International Journal of Project Management

JF - International Journal of Project Management

ER -

Towards a conceptualisation of quality in information technology projects

Abstract

Keywords

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