Through the eyes of nurses: user-focused design approach in non-clinical areas of public hospitals

Supuck Prugsiganont, Per Anker Jensen, Annette Krath Poulsen

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

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Abstract

Objective – This paper investigates nurses' perspective toward the concept of user-focused design approach implemented in hospital waiting areas. The study is based on perspective of nurses from ultrasound and nephrology wards: Rigshospitalet, Copenhagen, Denmark.
Background – A Danish public hospital has made a specific design guideline called 'the Design Manual' based on data collected by anthropologist researchers and hospital architects. The guideline has been applied in the redesign of non-clinical areas throughout the Rigshospitalet, Denmark. This research aims to examine nurses' perspective regarding the concept of waiting areas and user-focused approach and investigate the process and outcomes of involving clinical nurses by using the Design Manual during the design processes.
Research question – How clinical nurses involvement influence or impact the overall design solution in a Danish public hospital and how can specific design guideline 'the Design Manual' be implemented in the design process across discipline
Methods – This study was conducted through combination of methods first, the document analysis where, I analysed the Design Manual and second, the empirical collection which, divided into three steps. First, a brief evaluation of waiting areas in two wards (ultrasound and nephrology wards, the Rigshospitalet). Second, two meetings between researcher, nurses (from the ultrasound ward), and a hospital architect. Third, the interview with six nurses where two nurses are from the ultrasound ward and four are from the nephrology ward. Data from the meeting were analysed using the interdisciplinary design approach and interviews were transcribe and open-code method was applied.
Results – Brief evaluation of both ultrasound and nephrology waiting areas gives overview of the architectural quality. Meetings between nurse gives architects specific requirement and the design manual is used as the communication tool cross-disciplinary. The manual can help to accelerate the design process. Interviews with the nurses provide insights regarding patients' needs and specific requirements for furniture, zoning, and highlight that nurse understand the user-focused approach and underpinned the important aspect for the design.
Conclusion – A design manual is a suitable tool that hospital architects and related professions can use to communicate with staff, patients, and caregivers during the design brief. The design manual can specify user profiles and their needs. However, the interviews with the nurses address that a design manual bring benefit and should be updated frequently to meet the needs of different group of users.
Original languageEnglish
Title of host publicationProceeding of ARCH19: Building for Better Health - Research and innovation in architecture and urban design for care and health
Publication date2019
Publication statusPublished - 2019
EventARCH19: Building for Better Health - Research and innovation in architecture and urban design for care and health - Trondheim, Norway
Duration: 12 Jun 201914 Jun 2019

Conference

ConferenceARCH19: Building for Better Health - Research and innovation in architecture and urban design for care and health
CountryNorway
CityTrondheim
Period12/06/201914/06/2019

Keywords

  • Nurse involvement
  • Design manual
  • User-involvement
  • Public hospital
  • Denmark

Cite this

Prugsiganont, S., Jensen, P. A., & Poulsen, A. K. (2019). Through the eyes of nurses: user-focused design approach in non-clinical areas of public hospitals. In Proceeding of ARCH19: Building for Better Health - Research and innovation in architecture and urban design for care and health