The Use of Design-science to Define Information Content Requirements for IT Service Catalogs

Franziska Schorr; Lars Hvam

doi:10.1109/IEEM.2018.8607318

The Use of Design-science to Define Information Content Requirements for IT Service Catalogs

Franziska Schorr
, Lars Hvam

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

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Abstract

An information technology (IT) service catalog is a knowledge management system that provides information about IT services to both customers and service providers. When designing and implementing an IT service catalog as part of the IT service management, firms often struggle with defining the scope of the information content required for such a knowledge management system. Whereas information is an expensive resource, scholars did not determine how the information content of an IT service catalog can be determined to fit the expected use of the service catalog. This study explores the use of design science methods to define and evaluate requirements for the information content of IT service catalogs. The use of this method in the early stage of the IT service catalog design process led to a justification of design objectives and a proactive reduction of the scope of the IT service catalog.

Original language	English
Title of host publication	2018 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)
Publisher	IEEE
Publication date	2019
Pages	497-501
ISBN (Electronic)	978-1-5386-6786-6
DOIs	https://doi.org/10.1109/IEEM.2018.8607318
Publication status	Published - 2019
Event	2018 IEEE International Conference on Industrial Engineering and Engineering Management - Bangkok, Thailand Duration: 16 Dec 2018 → 19 Dec 2018 https://ieeexplore.ieee.org/xpl/conhome/8589962/proceeding

Conference

Conference	2018 IEEE International Conference on Industrial Engineering and Engineering Management
Country/Territory	Thailand
City	Bangkok
Period	16/12/2018 → 19/12/2018
Internet address	https://ieeexplore.ieee.org/xpl/conhome/8589962/proceeding

Keywords

cataloguing
information technology
knowledge management
information content requirements
IT service catalog design process
IT service management
service providers
knowledge management system
design-science
Knowledge management
Design methodology
Information technology
Interviews
Libraries
Software
IT service
IT service catalog
design science research
ITIL
knowledge management capability.
Information analysis and indexing
Business and administrative computing

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10.1109/IEEM.2018.8607318

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title = "The Use of Design-science to Define Information Content Requirements for IT Service Catalogs",

abstract = "An information technology (IT) service catalog is a knowledge management system that provides information about IT services to both customers and service providers. When designing and implementing an IT service catalog as part of the IT service management, firms often struggle with defining the scope of the information content required for such a knowledge management system. Whereas information is an expensive resource, scholars did not determine how the information content of an IT service catalog can be determined to fit the expected use of the service catalog. This study explores the use of design science methods to define and evaluate requirements for the information content of IT service catalogs. The use of this method in the early stage of the IT service catalog design process led to a justification of design objectives and a proactive reduction of the scope of the IT service catalog.",

keywords = "cataloguing, information technology, knowledge management, information content requirements, IT service catalog design process, IT service management, service providers, knowledge management system, design-science, Knowledge management, Design methodology, Information technology, Interviews, Libraries, Software, IT service, IT service catalog, design science research, ITIL, knowledge management capability., Information analysis and indexing, Business and administrative computing",

author = "Franziska Schorr and Lars Hvam",

year = "2019",

doi = "10.1109/IEEM.2018.8607318",

language = "English",

pages = "497--501",

booktitle = "2018 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)",

publisher = "IEEE",

address = "United States",

note = "2018 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2018 ; Conference date: 16-12-2018 Through 19-12-2018",

url = "https://ieeexplore.ieee.org/xpl/conhome/8589962/proceeding",

}

Schorr, F & Hvam, L 2019, The Use of Design-science to Define Information Content Requirements for IT Service Catalogs. in 2018 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). IEEE, pp. 497-501, 2018 IEEE International Conference on Industrial Engineering and Engineering Management, Bangkok, Thailand, 16/12/2018. https://doi.org/10.1109/IEEM.2018.8607318

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AB - An information technology (IT) service catalog is a knowledge management system that provides information about IT services to both customers and service providers. When designing and implementing an IT service catalog as part of the IT service management, firms often struggle with defining the scope of the information content required for such a knowledge management system. Whereas information is an expensive resource, scholars did not determine how the information content of an IT service catalog can be determined to fit the expected use of the service catalog. This study explores the use of design science methods to define and evaluate requirements for the information content of IT service catalogs. The use of this method in the early stage of the IT service catalog design process led to a justification of design objectives and a proactive reduction of the scope of the IT service catalog.

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KW - information technology

KW - knowledge management

KW - information content requirements

KW - IT service catalog design process

KW - IT service management

KW - service providers

KW - knowledge management system

KW - design-science

KW - Knowledge management

KW - Design methodology

KW - Information technology

KW - Interviews

KW - Libraries

KW - Software

KW - IT service

KW - IT service catalog

KW - design science research

KW - ITIL

KW - knowledge management capability.

KW - Information analysis and indexing

KW - Business and administrative computing

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T2 - 2018 IEEE International Conference on Industrial Engineering and Engineering Management

Y2 - 16 December 2018 through 19 December 2018

ER -

The Use of Design-science to Define Information Content Requirements for IT Service Catalogs

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Keywords

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