The Use of Design-science to Define Information Content Requirements for IT Service Catalogs

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Abstract

An information technology (IT) service catalog is a knowledge management system that provides information about IT services to both customers and service providers. When designing and implementing an IT service catalog as part of the IT service management, firms often struggle with defining the scope of the information content required for such a knowledge management system. Whereas information is an expensive resource, scholars did not determine how the information content of an IT service catalog can be determined to fit the expected use of the service catalog. This study explores the use of design science methods to define and evaluate requirements for the information content of IT service catalogs. The use of this method in the early stage of the IT service catalog design process led to a justification of design objectives and a proactive reduction of the scope of the IT service catalog.
Original languageEnglish
Title of host publication2018 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)
PublisherIEEE
Publication date2019
Pages497-501
ISBN (Electronic)978-1-5386-6786-6
DOIs
Publication statusPublished - 2019
Event2018 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) - Bangkok, Thailand
Duration: 16 Dec 201819 Dec 2018
http://www.ieem.org/public.asp?page=home.htm

Conference

Conference2018 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)
CountryThailand
CityBangkok
Period16/12/201819/12/2018
Internet address
Series2016 Ieee International Conference on Industrial Engineering and Engineering Management (ieem)
ISSN2157-362x

Keywords

  • cataloguing
  • information technology
  • knowledge management
  • information content requirements
  • IT service catalog design process
  • IT service management
  • service providers
  • knowledge management system
  • design-science
  • Knowledge management
  • Design methodology
  • Information technology
  • Interviews
  • Libraries
  • Software
  • IT service
  • IT service catalog
  • design science research
  • ITIL
  • knowledge management capability.
  • Information analysis and indexing
  • Business and administrative computing

Cite this

Schorr, F., & Hvam, L. (2019). The Use of Design-science to Define Information Content Requirements for IT Service Catalogs. In 2018 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) (pp. 497-501). IEEE. 2016 Ieee International Conference on Industrial Engineering and Engineering Management (ieem) https://doi.org/10.1109/IEEM.2018.8607318