The TAC Toolkit: Supporting Design for User Acceptance of Health Technologies from a Macro-Temporal Perspective

Camille Nadal; Shane McCully; Kevin Doherty; Corina Sas; Gavin Doherty

doi:10.1145/3491102.3502039

The TAC Toolkit: Supporting Design for User Acceptance of Health Technologies from a Macro-Temporal Perspective

Camille Nadal
, Shane McCully
, Kevin Doherty
, Corina Sas
, Gavin Doherty

Trinity College Dublin
Lancaster University

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

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Abstract

User acceptance is key for the successful uptake and use of health technologies, but also impacted by numerous factors not always easily accessible nor operationalised by designers in practice. This work seeks to facilitate the application of acceptance theory in design practice through the Technology Acceptance (TAC) toolkit: a novel theory-based design tool and method comprising 16 cards, 3 personas, 3 scenarios, a virtual think-space, and a website, which we evaluated through workshops conducted with 21 designers of health technologies. Findings showed that the toolkit revised and extended designers' knowledge of technology acceptance, fostered their appreciation, empathy and ethical values while designing for acceptance, and contributed towards shaping their future design practice. We discuss implications for considering user acceptance a dynamic, multi-stage process in design practice, and better supporting designers in imagining distant acceptance challenges. Finally, we examine the generative value of the TAC toolkit and its possible future evolution.

Original language	English
Title of host publication	Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems
Number of pages	18
Publisher	Association for Computing Machinery
Publication date	2022
Article number	233
ISBN (Electronic)	978-1-4503-9157-3
DOIs	https://doi.org/10.1145/3491102.3502039
Publication status	Published - 2022
Event	2022 CHI Conference on Human Factors in Computing Systems - Virtual from New Orleans Ernest N. Morial Convention Center, New Orleans, United States Duration: 30 Apr 2022 → 5 May 2022 https://chi2022.acm.org/

Conference

Conference	2022 CHI Conference on Human Factors in Computing Systems
Location	Virtual from New Orleans Ernest N. Morial Convention Center
Country/Territory	United States
City	New Orleans
Period	30/04/2022 → 05/05/2022
Sponsor	Association for Computing Machinery
Internet address	https://chi2022.acm.org/

Keywords

Design cards
Macro-temporal perspective
Technology acceptance
Technology acceptance lifecycle
User-centered design

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title = "The TAC Toolkit: Supporting Design for User Acceptance of Health Technologies from a Macro-Temporal Perspective",

abstract = "User acceptance is key for the successful uptake and use of health technologies, but also impacted by numerous factors not always easily accessible nor operationalised by designers in practice. This work seeks to facilitate the application of acceptance theory in design practice through the Technology Acceptance (TAC) toolkit: a novel theory-based design tool and method comprising 16 cards, 3 personas, 3 scenarios, a virtual think-space, and a website, which we evaluated through workshops conducted with 21 designers of health technologies. Findings showed that the toolkit revised and extended designers' knowledge of technology acceptance, fostered their appreciation, empathy and ethical values while designing for acceptance, and contributed towards shaping their future design practice. We discuss implications for considering user acceptance a dynamic, multi-stage process in design practice, and better supporting designers in imagining distant acceptance challenges. Finally, we examine the generative value of the TAC toolkit and its possible future evolution.",

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author = "Camille Nadal and Shane McCully and Kevin Doherty and Corina Sas and Gavin Doherty",

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year = "2022",

doi = "10.1145/3491102.3502039",

language = "English",

booktitle = "Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems",

publisher = "Association for Computing Machinery",

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Nadal, C, McCully, S, Doherty, K, Sas, C & Doherty, G 2022, The TAC Toolkit: Supporting Design for User Acceptance of Health Technologies from a Macro-Temporal Perspective. in Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems., 233, Association for Computing Machinery, 2022 CHI Conference on Human Factors in Computing Systems, New Orleans, Louisiana, United States, 30/04/2022. https://doi.org/10.1145/3491102.3502039

The TAC Toolkit: Supporting Design for User Acceptance of Health Technologies from a Macro-Temporal Perspective. / Nadal, Camille; McCully, Shane; Doherty, Kevin et al.
Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2022. 233.

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

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M3 - Article in proceedings

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The TAC Toolkit: Supporting Design for User Acceptance of Health Technologies from a Macro-Temporal Perspective

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