The role of information systems in non-routine transit use of university students: Evidence from Brazil and Denmark

Sigal Kaplan, Mayara Moraes Monteiro, Marie Karen Anderson, Otto Anker Nielsen, Enilson Medeiros Dos Santos

    Research output: Contribution to journalJournal articleResearchpeer-review

    Abstract

    In this study we seek to understand the relation between travel information, transit use intentions and night travel. We hypothesize that transit use is related to the perceived usefulness and the ease-of-use of the system, which are related to information quality and real-time information availability. The hypothesized relations are anchored theoretically in the Technology Acceptance Model and validated empirically in two case-studies: (i) Copenhagen (Denmark), characterized by a highly integrated transit system with an advanced web-based information system; (ii) Recife and Natal (Brazil), characterized by a lower perceived level-of-service and non-integrated information sources. Data from a tailor-made survey of 1123 university students were collected. Structural equation models were employed for explaining the use of transit as a function of the observed respondent characteristics and the latent constructs. The results show that: (i) information search quality and source explain transit use; (ii) information quality underlies level-of-service and familiarity; (iii) the use of real-time information links to information quality and familiarity; (iv) general transit use and non-routine use during night and to unfamiliar places are correlated; and (v) the behavioral framework is confirmed with the two case-studies. (C) 2016 Elsevier Ltd. All rights reserved.
    Original languageEnglish
    JournalTransportation Research. Part A: Policy & Practice
    Volume95
    Pages (from-to)34-48
    ISSN0965-8564
    DOIs
    Publication statusPublished - 2017

    Keywords

    • Information systems
    • Public transport
    • Technology acceptance model
    • Structural equation models
    • Transit use

    Cite this

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    title = "The role of information systems in non-routine transit use of university students: Evidence from Brazil and Denmark",
    abstract = "In this study we seek to understand the relation between travel information, transit use intentions and night travel. We hypothesize that transit use is related to the perceived usefulness and the ease-of-use of the system, which are related to information quality and real-time information availability. The hypothesized relations are anchored theoretically in the Technology Acceptance Model and validated empirically in two case-studies: (i) Copenhagen (Denmark), characterized by a highly integrated transit system with an advanced web-based information system; (ii) Recife and Natal (Brazil), characterized by a lower perceived level-of-service and non-integrated information sources. Data from a tailor-made survey of 1123 university students were collected. Structural equation models were employed for explaining the use of transit as a function of the observed respondent characteristics and the latent constructs. The results show that: (i) information search quality and source explain transit use; (ii) information quality underlies level-of-service and familiarity; (iii) the use of real-time information links to information quality and familiarity; (iv) general transit use and non-routine use during night and to unfamiliar places are correlated; and (v) the behavioral framework is confirmed with the two case-studies. (C) 2016 Elsevier Ltd. All rights reserved.",
    keywords = "Information systems, Public transport, Technology acceptance model, Structural equation models, Transit use",
    author = "Sigal Kaplan and Monteiro, {Mayara Moraes} and Anderson, {Marie Karen} and Nielsen, {Otto Anker} and {Dos Santos}, {Enilson Medeiros}",
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    The role of information systems in non-routine transit use of university students: Evidence from Brazil and Denmark. / Kaplan, Sigal; Monteiro, Mayara Moraes; Anderson, Marie Karen; Nielsen, Otto Anker; Dos Santos, Enilson Medeiros.

    In: Transportation Research. Part A: Policy & Practice, Vol. 95, 2017, p. 34-48.

    Research output: Contribution to journalJournal articleResearchpeer-review

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    AU - Kaplan, Sigal

    AU - Monteiro, Mayara Moraes

    AU - Anderson, Marie Karen

    AU - Nielsen, Otto Anker

    AU - Dos Santos, Enilson Medeiros

    PY - 2017

    Y1 - 2017

    N2 - In this study we seek to understand the relation between travel information, transit use intentions and night travel. We hypothesize that transit use is related to the perceived usefulness and the ease-of-use of the system, which are related to information quality and real-time information availability. The hypothesized relations are anchored theoretically in the Technology Acceptance Model and validated empirically in two case-studies: (i) Copenhagen (Denmark), characterized by a highly integrated transit system with an advanced web-based information system; (ii) Recife and Natal (Brazil), characterized by a lower perceived level-of-service and non-integrated information sources. Data from a tailor-made survey of 1123 university students were collected. Structural equation models were employed for explaining the use of transit as a function of the observed respondent characteristics and the latent constructs. The results show that: (i) information search quality and source explain transit use; (ii) information quality underlies level-of-service and familiarity; (iii) the use of real-time information links to information quality and familiarity; (iv) general transit use and non-routine use during night and to unfamiliar places are correlated; and (v) the behavioral framework is confirmed with the two case-studies. (C) 2016 Elsevier Ltd. All rights reserved.

    AB - In this study we seek to understand the relation between travel information, transit use intentions and night travel. We hypothesize that transit use is related to the perceived usefulness and the ease-of-use of the system, which are related to information quality and real-time information availability. The hypothesized relations are anchored theoretically in the Technology Acceptance Model and validated empirically in two case-studies: (i) Copenhagen (Denmark), characterized by a highly integrated transit system with an advanced web-based information system; (ii) Recife and Natal (Brazil), characterized by a lower perceived level-of-service and non-integrated information sources. Data from a tailor-made survey of 1123 university students were collected. Structural equation models were employed for explaining the use of transit as a function of the observed respondent characteristics and the latent constructs. The results show that: (i) information search quality and source explain transit use; (ii) information quality underlies level-of-service and familiarity; (iii) the use of real-time information links to information quality and familiarity; (iv) general transit use and non-routine use during night and to unfamiliar places are correlated; and (v) the behavioral framework is confirmed with the two case-studies. (C) 2016 Elsevier Ltd. All rights reserved.

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