The role of error in organizing behaviour

Jens Rasmussen

    Research output: Contribution to journalJournal articleResearchpeer-review

    221 Downloads (Pure)

    Abstract

    During recent years the significance of the concept of human error has changed considerably. The reason for this has partly been an increasing interest of psychological research in the analysis of complex real life phenomena, and partly the changes of modern work conditions caused by advanced information technology. Consequently, the topic of the present contribution is not a definition of the concept or a proper taxonomy. Instead, a review is given of two professional contexts for which the concept of error is important. Three cases of analysis of human-system interaction are reviewed: (1) traditional task analysis and human reliability estimation; (2) causal analysis of accidents after the fact, and (3) design of reliable work conditions in modern sociotechnical systems. It is concluded that "errors" cannot be studied as a separate category of behaviour fragments; the object of study should be cognitive control of behaviour in complex environments.
    Original languageEnglish
    JournalQuality and Safety in Health Care
    Volume12
    Issue number5
    Pages (from-to)377-383
    ISSN1475-3901
    DOIs
    Publication statusPublished - 2003

    Cite this

    Rasmussen, Jens. / The role of error in organizing behaviour. In: Quality and Safety in Health Care. 2003 ; Vol. 12, No. 5. pp. 377-383.
    @article{01956b811fe24cb98b0665c8457c5d66,
    title = "The role of error in organizing behaviour",
    abstract = "During recent years the significance of the concept of human error has changed considerably. The reason for this has partly been an increasing interest of psychological research in the analysis of complex real life phenomena, and partly the changes of modern work conditions caused by advanced information technology. Consequently, the topic of the present contribution is not a definition of the concept or a proper taxonomy. Instead, a review is given of two professional contexts for which the concept of error is important. Three cases of analysis of human-system interaction are reviewed: (1) traditional task analysis and human reliability estimation; (2) causal analysis of accidents after the fact, and (3) design of reliable work conditions in modern sociotechnical systems. It is concluded that {"}errors{"} cannot be studied as a separate category of behaviour fragments; the object of study should be cognitive control of behaviour in complex environments.",
    author = "Jens Rasmussen",
    year = "2003",
    doi = "10.1136/qhc.12.5.377",
    language = "English",
    volume = "12",
    pages = "377--383",
    journal = "Quality and Safety in Health Care",
    issn = "1475-3901",
    publisher = "BMJ Publishing Group",
    number = "5",

    }

    The role of error in organizing behaviour. / Rasmussen, Jens.

    In: Quality and Safety in Health Care, Vol. 12, No. 5, 2003, p. 377-383.

    Research output: Contribution to journalJournal articleResearchpeer-review

    TY - JOUR

    T1 - The role of error in organizing behaviour

    AU - Rasmussen, Jens

    PY - 2003

    Y1 - 2003

    N2 - During recent years the significance of the concept of human error has changed considerably. The reason for this has partly been an increasing interest of psychological research in the analysis of complex real life phenomena, and partly the changes of modern work conditions caused by advanced information technology. Consequently, the topic of the present contribution is not a definition of the concept or a proper taxonomy. Instead, a review is given of two professional contexts for which the concept of error is important. Three cases of analysis of human-system interaction are reviewed: (1) traditional task analysis and human reliability estimation; (2) causal analysis of accidents after the fact, and (3) design of reliable work conditions in modern sociotechnical systems. It is concluded that "errors" cannot be studied as a separate category of behaviour fragments; the object of study should be cognitive control of behaviour in complex environments.

    AB - During recent years the significance of the concept of human error has changed considerably. The reason for this has partly been an increasing interest of psychological research in the analysis of complex real life phenomena, and partly the changes of modern work conditions caused by advanced information technology. Consequently, the topic of the present contribution is not a definition of the concept or a proper taxonomy. Instead, a review is given of two professional contexts for which the concept of error is important. Three cases of analysis of human-system interaction are reviewed: (1) traditional task analysis and human reliability estimation; (2) causal analysis of accidents after the fact, and (3) design of reliable work conditions in modern sociotechnical systems. It is concluded that "errors" cannot be studied as a separate category of behaviour fragments; the object of study should be cognitive control of behaviour in complex environments.

    U2 - 10.1136/qhc.12.5.377

    DO - 10.1136/qhc.12.5.377

    M3 - Journal article

    VL - 12

    SP - 377

    EP - 383

    JO - Quality and Safety in Health Care

    JF - Quality and Safety in Health Care

    SN - 1475-3901

    IS - 5

    ER -