The Organisational Relationsships between Support Functions and Core Business

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Abstract

The paper is based on research for a MBA thesis. The purpose is to clarify the organisational relationships between support functions and core business and how these relationships vary for strategic and operational support functions. The value chains for core businesses and support functions are analysed and related to empirical data from a case study on Danish Broadcasting Corporation. A particular support value chain is identified and a typology of archetypes of support functions is developed. The relationship between core business and strategic support is identified as primarily a general business orientation, while the relationship between core business and non-strategic functions is identified as mainly a specific customer orientation. It is concluded that a market relationship – internally or externally – is appropriate for non-strategic functions, while it is important to create a kind of coalition between the core business and the strategic support function.
Original languageEnglish
Title of host publicationEFMC2007 Conference and Research Symposium : 6th EuroFM Research Symposium
Number of pages129
VolumeConference Papers
Place of PublicationZürich
PublisherEuroforum
Publication date2007
Pages47-54
Publication statusPublished - 2007
EventEFMC2007 Conference and Research Symposium : 6th EuroFM Research Symposium - Zürich
Duration: 1 Jan 2007 → …

Conference

ConferenceEFMC2007 Conference and Research Symposium : 6th EuroFM Research Symposium
CityZürich
Period01/01/2007 → …

Keywords

  • Facilities management, value chain, forms of coordination, coalition

Cite this

Jensen, P. A. (2007). The Organisational Relationsships between Support Functions and Core Business. In EFMC2007 Conference and Research Symposium: 6th EuroFM Research Symposium (Vol. Conference Papers, pp. 47-54). Euroforum.