The legacy from construction projects to facilities management

Helle Lohmann Rasmussen, Poul Henrik Due

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

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Purpose: When construction projects are handed over to facilities managers who are in charge of operating the new facilities, things are not always as easy as could be expected. The scientific literature describes examples like discrepancy between the expected and the actual energy consumption, disappointing indoor climate and continuous troubleshooting after hand-over. These issues are causing facility managers difficulties in new buildings. This is problematic as it has a negative impact on the costs, the people and the environment. Studies have been carried out on each of these important aspects. However, most studies have a specific focus on one issue. The purpose of this study is to explore a broader range of FM difficulties in new buildings, with the aim of ranking which difficulties are most and least experienced by facility managers in new buildings in Denmark. Methodology: Our study is based on a national web-based questionnaire survey among FM practitioners in new buildings in Denmark. The identified FM difficulties in new buildings are ranked by mean value to find the most and least experienced. Key findings: The study shows that most frequent experienced difficulties are related to the quality of operation and maintenance material and drawings handed over from construction to operation. Unexpected high energy consumption due to lack of commissioning of the technical installations, and indoor climate difficulties are other often experienced issues. The least frequent experienced difficulties concern the layout and functionality of both FM space (as kitchen, cleaning room and technique rooms) and core business space (as offices, meeting rooms, and teaching rooms). Intended impact of the study: The study informs building clients, design teams and facility managers about which difficulties they need to pay extra attention to in future building projects. To researchers, it suggests further research to find solution for the most experienced difficulties. Furthermore, our research suggest further research to investigate in the consequences of these frequently experienced difficulties and how they can be avoided in future construction projects.
Original languageEnglish
Title of host publicationResearch papers for the 18th eurofm research symposium efmc 2019
Publication date2019
ISBN (Electronic)978-94-90694-10-4
Publication statusPublished - 2019
Event18th eurofm research symposium - Dublin, Ireland
Duration: 12 Jun 201915 Jun 2019
Conference number: 18


Conference18th eurofm research symposium


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