The Concepts of Modularization in ICT Service Modeling

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Abstract

The use of architectures and modularity are key theoretical concepts helping to manage the design of complex products. We propose that those theoretical concepts can also be applied to information and communication technology (ICT) service modeling. Conceptual service models represent how we understand an ICT service’s structure, definition, and scope. As service modeling demonstrates resource requirements for ICT service operations, a conceptual model is a prerequisite for knowledge management and competitive advantage, according to the resource-based view of the firm. This explorative case study investigates how the concepts of modularization are represented in conceptual ICT models. We found that ICT service modeling makes use of basic modularity principles such as the modularization of the service components. Without the representation of interfaces, practitioners and researchers may not be able to leverage the suggested benefits of modularity.
Original languageEnglish
Title of host publicationProceedings of the 2019 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)
Number of pages5
PublisherIEEE
Publication date2019
ISBN (Electronic)978-1-7281-3804-6
DOIs
Publication statusPublished - 2019
Event2019 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) - Macao, China
Duration: 15 Dec 201919 Dec 2019

Conference

Conference2019 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)
CountryChina
CityMacao
Period15/12/201919/12/2019

Keywords

  • ICT Service
  • Modularity
  • ICT Management

Cite this

Schorr, F., & Hvam, L. (2019). The Concepts of Modularization in ICT Service Modeling. In Proceedings of the 2019 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) IEEE. https://doi.org/10.1109/IEEM44572.2019.8978785