Abstract
The use of architectures and modularity are key theoretical concepts helping to manage the design of complex products. We propose that those theoretical concepts can also be applied to information and communication technology (ICT) service modeling. Conceptual service models represent how we understand an ICT service’s structure, definition, and scope. As service modeling demonstrates resource requirements for ICT service operations, a conceptual model is a prerequisite for knowledge management and competitive advantage, according to the resource-based view of the firm. This explorative case study investigates how the concepts of modularization are represented in conceptual ICT models. We found that ICT service modeling makes use of basic modularity principles such as the modularization of the service components. Without the representation of interfaces, practitioners and researchers may not be able to leverage the suggested benefits of modularity.
| Original language | English |
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| Title of host publication | Proceedings of the 2019 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) |
| Number of pages | 5 |
| Publisher | IEEE |
| Publication date | 2019 |
| ISBN (Electronic) | 978-1-7281-3804-6 |
| DOIs | |
| Publication status | Published - 2019 |
| Event | 2019 IEEE International Conference on Industrial Engineering and Engineering Management - Macao, China Duration: 15 Dec 2019 → 19 Dec 2019 https://ieeexplore.ieee.org/xpl/conhome/8961317/proceeding |
Conference
| Conference | 2019 IEEE International Conference on Industrial Engineering and Engineering Management |
|---|---|
| Country/Territory | China |
| City | Macao |
| Period | 15/12/2019 → 19/12/2019 |
| Internet address |
Keywords
- ICT Service
- Modularity
- ICT Management