The Complex Relationship between ICT and Innovation in Services: A Literature Review

Giulia Nardelli

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Abstract

Recent literature reveals the increasingly important role of ICT within innovation in services. The heterogeneity of existing literature on the topic makes it harder to identify the main problem areas and to spot the critical knowledge gaps when planning and executing research on ICT and innovation in services. This paper aims at outlining how scholars have investigated the relationship between ICT and innovation in services so far, by analyzing the fragmented body of knowledge available on the topic, to strengthen the problem area as field of study and support its progress. The results of the literature review were derived through a concept-centric analysis of the existing research on ICT and innovation in services. The outcome of the literature review is a conceptual typology that organizes and summarizes the body of knowledge on ICT and innovation in services, and reveals the critical knowledge gaps along with an agenda for future research.
Original languageEnglish
Title of host publicationNordic Contributions in IS Research. Proceedings
EditorsChristina Keller, Mikael Wiberg, Pär J. Ågerfalk, Jenny S.Z. Eriksson Lundström
PublisherSpringer
Publication date2012
Pages1-24
ISBN (Print)978-3-642-32269-3
ISBN (Electronic)978-3-642-32270-9
Publication statusPublished - 2012
Externally publishedYes
Event 3rd Scandinavian Conference of Information Systems (SCIS) - Sigtuna, Sweden
Duration: 17 Aug 201220 Aug 2012
Conference number: 3

Conference

Conference 3rd Scandinavian Conference of Information Systems (SCIS)
Number3
Country/TerritorySweden
CitySigtuna
Period17/08/201220/08/2012
SeriesLecture Notes in Business Information Processing
Volume124
ISSN1865-1348

Keywords

  • ICT
  • Service
  • Innovation
  • Integration
  • Open innovation

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