Abstract
Recent literature reveals the increasingly important role of ICT
within innovation in services. The heterogeneity of existing literature on the
topic makes it harder to identify the main problem areas and to spot the critical
knowledge gaps when planning and executing research on ICT and innovation
in services. This paper aims at outlining how scholars have investigated the
relationship between ICT and innovation in services so far, by analyzing
the fragmented body of knowledge available on the topic, to strengthen the
problem area as field of study and support its progress. The results of the
literature review were derived through a concept-centric analysis of the existing
research on ICT and innovation in services. The outcome of the literature
review is a conceptual typology that organizes and summarizes the body of
knowledge on ICT and innovation in services, and reveals the critical
knowledge gaps along with an agenda for future research.
| Original language | English |
|---|---|
| Title of host publication | Nordic Contributions in IS Research. Proceedings |
| Editors | Christina Keller, Mikael Wiberg, Pär J. Ågerfalk, Jenny S.Z. Eriksson Lundström |
| Publisher | Springer |
| Publication date | 2012 |
| Pages | 1-24 |
| ISBN (Print) | 978-3-642-32269-3 |
| ISBN (Electronic) | 978-3-642-32270-9 |
| Publication status | Published - 2012 |
| Externally published | Yes |
| Event | 3rd Scandinavian Conference of Information Systems (SCIS) - Sigtuna, Sweden Duration: 17 Aug 2012 → 20 Aug 2012 Conference number: 3 |
Conference
| Conference | 3rd Scandinavian Conference of Information Systems (SCIS) |
|---|---|
| Number | 3 |
| Country/Territory | Sweden |
| City | Sigtuna |
| Period | 17/08/2012 → 20/08/2012 |
| Series | Lecture Notes in Business Information Processing |
|---|---|
| Volume | 124 |
| ISSN | 1865-1348 |
Keywords
- ICT
- Service
- Innovation
- Integration
- Open innovation