The challenges for human factors in knowledge work: Reflections on a case study

Christine Ipsen, Niels Møller, Per Langaa Jensen

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

    Abstract

    The development towards a service and knowledge intensive economy arise new challenges for ergonomics and human factors. Knowledge on work within mass service production exists, but the challenges within knowledge work have still to be addressed. The focus of this paper is on some of the challenges in knowledge intensive work to establish productive and satisfying jobs by a case study of our own place of work: a university department. Testimonials from a young associate professor, a first line manager and the department manager lead us to identify some of the major challenges for ergonomics to comply with the demands of the knowledge intensive work when KPI’s are central management tools. Especially handling the balance between high motivation and enthusiasm and burn out will be addressed.
    Original languageEnglish
    Title of host publicationHuman Factors in Organisational Design and Management - X
    Number of pages478
    Volume2
    Place of PublicationSanta Monica CA
    PublisherThe IEA Press
    Publication date2011
    Pages185-192
    ISBN (Print)0-9768143-4-X
    Publication statusPublished - 2011
    EventTenth International Symposium on Human Factors in Organizational Design and Management - Rhodes University, Grahamstown, South Africa
    Duration: 4 Apr 20116 Apr 2011
    Conference number: 10

    Conference

    ConferenceTenth International Symposium on Human Factors in Organizational Design and Management
    Number10
    LocationRhodes University
    CountrySouth Africa
    CityGrahamstown
    Period04/04/201106/04/2011

    Keywords

    • management, university
    • case study
    • Knowledge intensive work

    Cite this

    Ipsen, C., Møller, N., & Jensen, P. L. (2011). The challenges for human factors in knowledge work: Reflections on a case study. In Human Factors in Organisational Design and Management - X (Vol. 2, pp. 185-192). The IEA Press.