The causes of product configuration project failure

Anders Haug*, Sara Shafiee, Lars Hvam

*Corresponding author for this work

Research output: Contribution to journalJournal articleResearchpeer-review

Abstract

Several studies reporting benefits from the use of product configurators in engineering-oriented companies can be found in the literature. On the other hand, some literature also claims that companies abandon configurator projects in many cases. Such claims are, however, supported only by references to the experience of the authors and do not involve much information about the projects. This represents a significant gap in the literature, as insights from failed configurator projects could help prevent other companies from making similar mistakes and promote the development of more appropriate methods and tools. To address this gap in the literature, this paper outlines an overall framework for understanding failure in configuration projects. Using this framework, eight failed configurator projects are investigated. These cases demonstrate that poor decision-making in one phase can have escalating negative consequences in the subsequent phases until the configurator project eventually fails. Furthermore, based on the insights obtained from the eight projects studied, this paper defines a set of guidelines for
avoiding failure in configurator projects.
Original languageEnglish
JournalComputers in Industry
Volume108
Pages (from-to)121-131
ISSN0166-3615
DOIs
Publication statusPublished - 2019

Keywords

  • Product configuration
  • Product configurator
  • Mass customisation
  • Configuration project failure
  • Engineer to order (ETO)

Cite this