Technology-Use Mediation: Enabling Communication and Collaboration in a Global Organization

Jørgen P. Bansler, Erling C. Havn

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Abstract

This study analyzes how a group of ‘mediators’ in a large, multinational company adapted a computer-mediated communication technology (a ‘virtual workspace’) to the organizational context (and vice versa) by modifying features of the technology, providing ongoing support for users, and promoting appropriate conventions of use. Our findings corroborate earlier research on technology-use mediation, which suggests that such mediators can exert considerable influence on how a particular technology will be established and used in an organization. However, this study also indicates that the process of technology-use mediation is more complex and indeterminate than earlier literature suggests. In particular, we want to draw attention to the fact that advanced computer-mediated communication technologies are equivocal and that technology-use mediation consequently requires ongoing sensemaking (Weick 1995).
Original languageEnglish
Title of host publicationWorkshop on Knowledge Sharing under Distributed Circumstances
Publication date2003
Pages55-59
ISBN (Print)90-9017372-2
Publication statusPublished - 2003
EventWorkshop on Knowledge Sharing under Distributed Circumstances - Amsterdam, Netherlands
Duration: 1 Jan 20031 Jan 2003

Workshop

WorkshopWorkshop on Knowledge Sharing under Distributed Circumstances
CountryNetherlands
CityAmsterdam
Period01/01/200301/01/2003
OtherNo exact date found

Cite this

Bansler, J. P., & Havn, E. C. (2003). Technology-Use Mediation: Enabling Communication and Collaboration in a Global Organization. In Workshop on Knowledge Sharing under Distributed Circumstances (pp. 55-59)