Sustainability Driven Product-Service Systems Development: A Case Study in a Capital Goods Manufacturing Company

David Sarancic*, Daniela C.A. Pigosso, Tim C. McAloone

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingBook chapterResearchpeer-review

Abstract

This paper aims to present early considerations in the process of Product-Service System (PSS) development driven by sustainability in a capital goods manufacturing company. Based on the elicitation of drivers and barriers for such companies to introduce PSS, the empirical study described in the paper reports on the experiences from representative professionals within the case company gained through a series of interviews. The conducted investigation reveals that whilst displaying some basic similarities, the focus of PSS development in capital goods manufacturing companies is characteristically different than in other manufacturers. Key differences include that capital goods manufacturers ought to: see co-creation of the offering with the customer as being of crucial importance (to ensure efficiency and effectiveness); place a stronger focus on the use phase of their products and related services (to extend the useful life of the product); and be granted ready access to customers’ products and their use data (in order to pro-vide through-life services). Differences have also been observed in the way that different parts of the manufacturing organization perceive drivers and barriers for the introduction of PSS.
Original languageEnglish
Title of host publicationSustainable Design and Manufacturing. KES-SDM 2021. Smart Innovation, Systems and Technologies : Proceedings of the 8th International Conference on Sustainable Design and Manufacturing (KES-SDM 2021)
EditorsSteffen G. Scholz, Robert J. Howlett, Rossi Setchi
Volume262
Place of PublicationSingapore
PublisherSpringer
Publication date2022
Pages1-11
ISBN (Print)978-981-16-6127-3
ISBN (Electronic)978-981-16-6128-0
DOIs
Publication statusPublished - 2022
Event8th International Conference on Sustainable Design and Manufacturing (KES-SDM 2021) - Split, Croatia
Duration: 16 Sep 202117 Sep 2021
Conference number: 8

Conference

Conference8th International Conference on Sustainable Design and Manufacturing (KES-SDM 2021)
Number8
Country/TerritoryCroatia
CitySplit
Period16/09/202117/09/2021
SeriesSmart Innovation, Systems and Technologies
Volume262

Keywords

  • Barriers
  • Capital goods manufacturer
  • Drivers
  • Product-Service Systems (PSS)

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