Supporting flexible processes through recommendations based on history

Helen Schonenberg, Barbara Weber, Boudewijn Van Dongen, Wil Van Der Aalst

Research output: Chapter in Book/Report/Conference proceedingBook chapterResearchpeer-review


In today's fast changing business environment flexible Process Aware Information Systems (PAISs) are required to allow companies to rapidly adjust their business processes to changes in the environment. However, increasing flexibility in large PAISs usually leads to less guidance for its users and consequently requires more experienced users. To allow for flexible systems with a high degree of support, intelligent user assistance is required. In this paper we propose a recommendation service, which, when used in combination with flexible PAISs, can support end users during process execution by giving recommendations on possible next steps. Recommendations are generated based on similar past process executions by considering the specific optimization goals. In this paper we also evaluate the proposed recommendation service, by means of experiments. © 2008 Springer Berlin Heidelberg.
Original languageEnglish
Title of host publicationBusiness Process Management : 6th International Conference, BPM 2008
Number of pages16
PublisherSpringer Berlin Heidelberg
Publication date2008
Publication statusPublished - 2008
Externally publishedYes
EventBuisiness Process Management 2008 - Milan, Italy
Duration: 2 Sep 20084 Sep 2008
Conference number: 6


ConferenceBuisiness Process Management 2008
SeriesLecture Notes in Computer Science


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