Abstract
In today's fast changing business environment flexible Process Aware Information Systems (PAISs) are required to allow companies to rapidly adjust their business processes to changes in the environment. However, increasing flexibility in large PAISs usually leads to less guidance for its users and consequently requires more experienced users. To allow for flexible systems with a high degree of support, intelligent user assistance is required. In this paper we propose a recommendation service, which, when used in combination with flexible PAISs, can support end users during process execution by giving recommendations on possible next steps. Recommendations are generated based on similar past process executions by considering the specific optimization goals. In this paper we also evaluate the proposed recommendation service, by means of experiments. © 2008 Springer Berlin Heidelberg.
Original language | English |
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Title of host publication | Business Process Management : 6th International Conference, BPM 2008 |
Number of pages | 16 |
Volume | 5240 |
Publisher | Springer Berlin Heidelberg |
Publication date | 2008 |
Pages | 51-66 |
DOIs | |
Publication status | Published - 2008 |
Externally published | Yes |
Event | Business Process Management 2008 - Milan, Italy Duration: 2 Sept 2008 → 4 Sept 2008 Conference number: 6 |
Conference
Conference | Business Process Management 2008 |
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Number | 6 |
Country/Territory | Italy |
City | Milan |
Period | 02/09/2008 → 04/09/2008 |
Series | Lecture Notes in Computer Science |
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ISSN | 0302-9743 |