Strategies for Designing and Developing Services for Manufacturing Firms

Adrian Tan, Detlef Matzen, Tim C. McAloone, Stephen Evans

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    Abstract

    Product/service-systems (PSS) are in effect an approach to designing integrated products and services with a focus on both customer activities and product life cycle considerations. Literature offers a range of serviceoriented design strategies from product-oriented DfX approaches to more customer-oriented approaches such as integrated solutions and service design. These design strategies are mapped out in relation to how applicable they are to different types of services. Case studies from two industrial companies are used to confront the existing literature in order to begin to understand how manufacturing companies may align their business strategies with their product and service development activities.
    Original languageEnglish
    Title of host publicationProceedings of the 1st CIRP Industrial Product-Service Systems
    Place of PublicationCranfield
    PublisherCIRP
    Publication date2009
    Pages46-53
    ISBN (Print)978-0-9557436-5-8
    Publication statusPublished - 2009
    Event1st CIRP Industrial Product-Service Systems - Cranfield University
    Duration: 1 Jan 2009 → …
    Conference number: 1

    Conference

    Conference1st CIRP Industrial Product-Service Systems
    Number1
    CityCranfield University
    Period01/01/2009 → …

    Keywords

    • Service design
    • Product/service-systems (PSS)
    • Product/service-systems
    • Product Life Cycle design
    • PSS
    • Innovation
    • Design
    • Ecodesign
    • Miljørigtig produktudvikling

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