Quantitative relationships between occupant satisfaction and satisfaction aspects of indoor environmental quality and building design

Monika Joanna Frontczak, S. Schiavon, J. Goins, E. Arens, H. Zhang, Pawel Wargocki

Research output: Contribution to journalJournal articleResearchpeer-review

Abstract

The article examines which subjectively evaluated indoor environmental
parameters and building features mostly affect occupants' satisfaction in
mainly US office buildings. The study analyzed data from a web-based survey
administered to 52 980 occupants in 351 office buildings over 10 years by the
Center for the Built Environment. The survey uses 7-point ordered scale questions
pertaining to satisfaction with indoor environmental parameters, workspace,
and building features. The average building occupant was satisfied with
his/her workspace and building. Proportional odds ordinal logistic regression
shows that satisfaction with all 15 parameters listed in the survey contributed
significantly to overall workspace satisfaction. The most important parameters
were satisfaction with amount of space (odds ratio OR 1.57, 95% CI: 1.55–1.59),
noise level (OR 1.27, 95% CI: 1.25–1.29), and visual privacy (OR 1.26, 95% CI:
1.24–1.28). Satisfaction with amount of space was ranked to be most important
for workspace satisfaction, regardless of age group (below 30, 31–50 or over
50 years old), gender, type of office (single or shared offices, or cubicles), distance
of workspace from a window (within 4.6 m or further), or satisfaction level with
workspace (satisfied or dissatisfied). Satisfaction with amount of space was not
related to the gross amount of space available per person.
Original languageEnglish
JournalIndoor Air
Volume22
Issue number2
Pages (from-to)119-131
ISSN0905-6947
DOIs
Publication statusPublished - 2012

Keywords

  • Post-occupancy evaluation
  • Occupants' responses
  • Office buildings

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