This paper addresses software process improvement. In particular it reports on action research undertaken to understand the problems with software processes of a large Danish company. It is argued that in order to understand what the specific problems are we may, on the one hand, rely on process models like CMM or Bootstrap. On the other hand, we may also see the specific and unique features of software processes in this company through what we call problem diagnosis. Problem diagnosis deals with eliciting problems perceived by software project managers and with forming commitment structures to enable process improvement to effectively take place.
|Title of host publication||Proceedings of IRIS 21. Information Systems Research in Collaboration with Industry|
|Place of Publication||Aalborg|
|Publisher||Aalborg University. Department of Computer Science|
|Publication status||Published - 1998|
|Event||IRIS 21. Information Systems Research in Collaboration
with Industry - Sæby, Denmark|
Duration: 1 Jan 1998 → …
|Conference||IRIS 21. Information Systems Research in Collaboration with Industry|
|Period||01/01/1998 → …|
Iversen, J., Nielsen, P. A., & Nørbjerg, J. (1998). Problem Diagnosis in Software Process Improvement. In Proceedings of IRIS 21. Information Systems Research in Collaboration with Industry (pp. 411-430). Aalborg University. Department of Computer Science.