Pilot Implementation of Health Information Systems: Issues and challenges

Jørgen P. Bansler, Erling C. Havn

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    Pilot implementation is a powerful and widely used approach in identifying design flaws and implementation issues before the full-scale deployment of new health information systems. However, pilot implementations often fail in the sense that they say little about the usability and usefulness of the proposed system designs. This calls for studies that seek to uncover and analyze the reasons for failure, so that guidelines for conducting such pilots can be developed. In this paper, we present a qualitative field study of an ambitious, but unsuccessful pilot implementation of a Danish healthcare information system. Based on the findings from this study, we identify three main challenges: (1) defining an appropriate scope for pilot implementation, (2) managing the implementation process, and (3) ensuring commitment to the pilot. Finally, recommendations for future research and implications for practice are provided.
    Original languageEnglish
    Title of host publicationProceedings of the 15th Americas Conference on Information Systems
    Publication date2009
    PagesPaper 510
    ISBN (Print)978-0-615-30358-1
    Publication statusPublished - 2009
    EventAmericas Conference on Information Systems - San Francisco
    Duration: 1 Jan 2009 → …
    Conference number: 15


    ConferenceAmericas Conference on Information Systems
    CitySan Francisco
    Period01/01/2009 → …


    • Information System Development
    • Health Information Systems
    • Pilot Implementation


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