Performance Analysis of Emergency Room Episodes Through Process Mining

Eric Rojas*, Andres Cifuentes, Andrea Burattin, Jorge Munoz-Gama, Marcos Sepúlveda, Daniel Capurro

*Corresponding author for this work

Research output: Contribution to journalJournal articleResearchpeer-review

110 Downloads (Pure)

Abstract

The performance analysis of Emergency Room episodes is aimed at providing decision makers with knowledge that allows them to decrease waiting times, reduce patient congestion, and improve the quality of care provided. In this case study, Process Mining is used to determine which activities, sub-processes, interactions, and characteristics of episodes explain why some episodes have a longer duration. The employed method and the results obtained are described in detail to serve as a guide for future performance analysis in this domain. It was discovered that the main cause of the increment in the episode duration is the occurrence of a loop between the Examination and Treatment sub-processes. It was also found out that as the episode severity increases, the number of repetitions of the Examination–Treatment loop increases as well. Moreover, the episodes in which this loop is more common are those that lead to Hospitalization as discharge destination. These findings might help to reduce the occurrence of this loop, in turn lowering the episode duration and, consequently, providing faster attention to more patients.
Original languageEnglish
JournalInternational Journal of Environmental Research and Public Health
Volume16
Number of pages20
ISSN1661-7827
DOIs
Publication statusPublished - 2019

Keywords

  • Process Mining
  • Healthcare
  • Emergency Room

Cite this

Rojas, Eric ; Cifuentes, Andres ; Burattin, Andrea ; Munoz-Gama, Jorge ; Sepúlveda, Marcos ; Capurro, Daniel. / Performance Analysis of Emergency Room Episodes Through Process Mining. In: International Journal of Environmental Research and Public Health. 2019 ; Vol. 16.
@article{e62baedb38a5447bb51384d7e16670bc,
title = "Performance Analysis of Emergency Room Episodes Through Process Mining",
abstract = "The performance analysis of Emergency Room episodes is aimed at providing decision makers with knowledge that allows them to decrease waiting times, reduce patient congestion, and improve the quality of care provided. In this case study, Process Mining is used to determine which activities, sub-processes, interactions, and characteristics of episodes explain why some episodes have a longer duration. The employed method and the results obtained are described in detail to serve as a guide for future performance analysis in this domain. It was discovered that the main cause of the increment in the episode duration is the occurrence of a loop between the Examination and Treatment sub-processes. It was also found out that as the episode severity increases, the number of repetitions of the Examination–Treatment loop increases as well. Moreover, the episodes in which this loop is more common are those that lead to Hospitalization as discharge destination. These findings might help to reduce the occurrence of this loop, in turn lowering the episode duration and, consequently, providing faster attention to more patients.",
keywords = "Process Mining, Healthcare, Emergency Room",
author = "Eric Rojas and Andres Cifuentes and Andrea Burattin and Jorge Munoz-Gama and Marcos Sep{\'u}lveda and Daniel Capurro",
year = "2019",
doi = "10.3390/ijerph16071274",
language = "English",
volume = "16",
journal = "International Journal of Environmental Research and Public Health",
issn = "1661-7827",
publisher = "MDPI AG",

}

Performance Analysis of Emergency Room Episodes Through Process Mining. / Rojas, Eric; Cifuentes, Andres; Burattin, Andrea; Munoz-Gama, Jorge; Sepúlveda, Marcos; Capurro, Daniel.

In: International Journal of Environmental Research and Public Health, Vol. 16, 2019.

Research output: Contribution to journalJournal articleResearchpeer-review

TY - JOUR

T1 - Performance Analysis of Emergency Room Episodes Through Process Mining

AU - Rojas, Eric

AU - Cifuentes, Andres

AU - Burattin, Andrea

AU - Munoz-Gama, Jorge

AU - Sepúlveda, Marcos

AU - Capurro, Daniel

PY - 2019

Y1 - 2019

N2 - The performance analysis of Emergency Room episodes is aimed at providing decision makers with knowledge that allows them to decrease waiting times, reduce patient congestion, and improve the quality of care provided. In this case study, Process Mining is used to determine which activities, sub-processes, interactions, and characteristics of episodes explain why some episodes have a longer duration. The employed method and the results obtained are described in detail to serve as a guide for future performance analysis in this domain. It was discovered that the main cause of the increment in the episode duration is the occurrence of a loop between the Examination and Treatment sub-processes. It was also found out that as the episode severity increases, the number of repetitions of the Examination–Treatment loop increases as well. Moreover, the episodes in which this loop is more common are those that lead to Hospitalization as discharge destination. These findings might help to reduce the occurrence of this loop, in turn lowering the episode duration and, consequently, providing faster attention to more patients.

AB - The performance analysis of Emergency Room episodes is aimed at providing decision makers with knowledge that allows them to decrease waiting times, reduce patient congestion, and improve the quality of care provided. In this case study, Process Mining is used to determine which activities, sub-processes, interactions, and characteristics of episodes explain why some episodes have a longer duration. The employed method and the results obtained are described in detail to serve as a guide for future performance analysis in this domain. It was discovered that the main cause of the increment in the episode duration is the occurrence of a loop between the Examination and Treatment sub-processes. It was also found out that as the episode severity increases, the number of repetitions of the Examination–Treatment loop increases as well. Moreover, the episodes in which this loop is more common are those that lead to Hospitalization as discharge destination. These findings might help to reduce the occurrence of this loop, in turn lowering the episode duration and, consequently, providing faster attention to more patients.

KW - Process Mining

KW - Healthcare

KW - Emergency Room

U2 - 10.3390/ijerph16071274

DO - 10.3390/ijerph16071274

M3 - Journal article

VL - 16

JO - International Journal of Environmental Research and Public Health

JF - International Journal of Environmental Research and Public Health

SN - 1661-7827

ER -