Performance analysis of an inbound call center with skills-based routing

Research output: Contribution to journal › Journal article › Research › peer-review

Original language	English
Journal	OR Spectrum - Quantitative Approaches in Management
Volume	26
Issue number	3
Pages (from-to)	331-352
ISSN	0171-6468
Publication status	Published - 2004
Externally published	Yes

OpenUrl availability

@article{e9b0fc3982d94bd5b87aa3ced319063a,

title = "Performance analysis of an inbound call center with skills-based routing",

author = "Raik Stolletz and Stefan Helber",

year = "2004",

language = "English",

volume = "26",

pages = "331--352",

journal = "OR Spectrum - Quantitative Approaches in Management",

issn = "0171-6468",

publisher = "Springer Verlag",

number = "3",

}