Performance analysis of an inbound call center with skills-based routing

Raik Stolletz, Stefan Helber

Research output: Contribution to journalJournal articleResearchpeer-review

Original languageEnglish
JournalOR Spectrum - Quantitative Approaches in Management
Volume26
Issue number3
Pages (from-to)331-352
ISSN0171-6468
Publication statusPublished - 2004
Externally publishedYes

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