Performance Analysis and Optimization of Inbound Call Centers

Raik Stolletz

Research output: Book/ReportCompendium/lecture notesEducation

Original languageEnglish
PublisherSpringer
Number of pages220
ISBN (Print)3540008128
Publication statusPublished - 2003
Externally publishedYes
SeriesLecture Notes in Economics and Mathematical Systems
Number528
ISSN0075-8442

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