Small and mid-range companies throughout the world have moved
towards customer-specific production during the last few years,
but often, the order flow has not changed to meet new demands.
Customer orders pass through a laarge number of departments, such
as sales, construction, pre-production, purchases, and
financing.Often, no one single function or department is
responsible for the handling and completion of the individual
customer orders, and the information systems in use are frequently
not too well-functioning. Finally, too much time is used for
handling acticities that do not add value to the final product.In
the paper, a new method for improving order flow is presented,
including an extended use of activity chain models.
|Number of pages||118|
|Publication status||Published - 1996|