Order Management - Today's focus

Ari Barfod

    Research output: Book/ReportReportResearchpeer-review


    Small and mid-range companies throughout the world have moved towards customer-specific production during the last few years, but often, the order flow has not changed to meet new demands. Customer orders pass through a laarge number of departments, such as sales, construction, pre-production, purchases, and financing.Often, no one single function or department is responsible for the handling and completion of the individual customer orders, and the information systems in use are frequently not too well-functioning. Finally, too much time is used for handling acticities that do not add value to the final product.In the paper, a new method for improving order flow is presented, including an extended use of activity chain models.
    Original languageDanish
    Number of pages118
    Publication statusPublished - 1996

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