Operational workforce planning for check-in counters at airports

Raik Stolletz

    Research output: Contribution to journalJournal articleResearchpeer-review

    Abstract

    This paper addresses operation models for workforce planning for check-in systems at airports. We characterize different tasks of the hierarchical workforce planning problem with time-dependent demand. A binary linear programming formulation is developed for the fortnightly tour scheduling problem with flexible employee contracts. This binary programming model is solved for optimality by CPLEX for real-world demand scenarios with different workforce sizes. The numerical study analyzes the impact of the degree of flexibility and economies of scale. The model formulation is extended to generate convenient tours with regard to employee preferences
    Original languageEnglish
    JournalTransportation Review. Part E: Logistics and Transportation Review
    Volume46
    Pages (from-to)414-425
    ISSN1366-5545
    DOIs
    Publication statusPublished - 2010

    Keywords

    • Staff scheduling
    • Mixed integer programming
    • Airport operations management
    • Tour scheduling.

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