Operational workforce planning for check-in counters at airports

Raik Stolletz

doi:10.1016/j.tre.2009.11.008

Operational workforce planning for check-in counters at airports

Raik Stolletz

Research output: Contribution to journal › Journal article › Research › peer-review

Abstract

This paper addresses operation models for workforce planning for check-in systems at airports. We characterize different tasks of the hierarchical workforce planning problem with time-dependent demand. A binary linear programming formulation is developed for the fortnightly tour scheduling problem with flexible employee contracts. This binary programming model is solved for optimality by CPLEX for real-world demand scenarios with different workforce sizes. The numerical study analyzes the impact of the degree of flexibility and economies of scale. The model formulation is extended to generate convenient tours with regard to employee preferences

Original language	English
Journal	Transportation Review. Part E: Logistics and Transportation Review
Volume	46
Pages (from-to)	414-425
ISSN	1366-5545
DOIs	https://doi.org/10.1016/j.tre.2009.11.008
Publication status	Published - 2010

Keywords

Staff scheduling
Mixed integer programming
Airport operations management
Tour scheduling.

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10.1016/j.tre.2009.11.008

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title = "Operational workforce planning for check-in counters at airports",

abstract = "This paper addresses operation models for workforce planning for check-in systems at airports. We characterize different tasks of the hierarchical workforce planning problem with time-dependent demand. A binary linear programming formulation is developed for the fortnightly tour scheduling problem with flexible employee contracts. This binary programming model is solved for optimality by CPLEX for real-world demand scenarios with different workforce sizes. The numerical study analyzes the impact of the degree of flexibility and economies of scale. The model formulation is extended to generate convenient tours with regard to employee preferences",

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AB - This paper addresses operation models for workforce planning for check-in systems at airports. We characterize different tasks of the hierarchical workforce planning problem with time-dependent demand. A binary linear programming formulation is developed for the fortnightly tour scheduling problem with flexible employee contracts. This binary programming model is solved for optimality by CPLEX for real-world demand scenarios with different workforce sizes. The numerical study analyzes the impact of the degree of flexibility and economies of scale. The model formulation is extended to generate convenient tours with regard to employee preferences

KW - Staff scheduling

KW - Mixed integer programming

KW - Airport operations management

KW - Tour scheduling.

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DO - 10.1016/j.tre.2009.11.008

M3 - Journal article

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EP - 425

JO - Transportation Review. Part E: Logistics and Transportation Review

JF - Transportation Review. Part E: Logistics and Transportation Review

ER -

Operational workforce planning for check-in counters at airports

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Keywords

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