Abstract
This benchmarking model is designed as an integration of three organizational dimensions suited for the healthcare sector. The model incorporates posterior operational indicators, and evaluates upon aggregation of performance. The model is tested upon seven cases from Japan and Denmark. Japanese hospitals focus on productivity and reducing errors provide operational benefits, which primarily is achieved by high degree of overwork among staff. Danish hospitals on the contrary pay the price of productivity, with focus on pleasing caring needs of the patient and limiting overwork among employees.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 17th International Annual EurOMA conference : Managing Operations in Service Economies |
| Publication date | 2010 |
| Pages | HLT21 |
| ISBN (Print) | 978-972-99847-3-0 |
| Publication status | Published - 2010 |
| Event | 17th International Annual European Operations Management Association Conference: Managing Operations in Service Economies - Porto, Portugal Duration: 6 Jun 2010 → 9 Jun 2010 Conference number: 17 http://www.euroma2010.org/ |
Conference
| Conference | 17th International Annual European Operations Management Association Conference |
|---|---|
| Number | 17 |
| Country/Territory | Portugal |
| City | Porto |
| Period | 06/06/2010 → 09/06/2010 |
| Internet address |
Keywords
- Healthcare
- Benchmarking
- Operational Performance