Operational benchmarking of Japanese and Danish hopsitals

Andreas Traberg, Kenji Itoh, Peter Jacobsen

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    Abstract

    This benchmarking model is designed as an integration of three organizational dimensions suited for the healthcare sector. The model incorporates posterior operational indicators, and evaluates upon aggregation of performance. The model is tested upon seven cases from Japan and Denmark. Japanese hospitals focus on productivity and reducing errors provide operational benefits, which primarily is achieved by high degree of overwork among staff. Danish hospitals on the contrary pay the price of productivity, with focus on pleasing caring needs of the patient and limiting overwork among employees.
    Original languageEnglish
    Title of host publicationProceedings of the 17th International Annual EurOMA conference : Managing Operations in Service Economies
    Publication date2010
    PagesHLT21
    ISBN (Print)978-972-99847-3-0
    Publication statusPublished - 2010
    Event17th International Annual European Operations Management Association Conference: Managing Operations in Service Economies - Porto, Portugal
    Duration: 6 Jun 20109 Jun 2010
    Conference number: 17
    http://www.euroma2010.org/

    Conference

    Conference17th International Annual European Operations Management Association Conference
    Number17
    CountryPortugal
    CityPorto
    Period06/06/201009/06/2010
    Internet address

    Keywords

    • Healthcare
    • Benchmarking
    • Operational Performance

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