@inbook{f05c897114584e559e39b3aef4ebb2c9,
title = "New customer services",
abstract = "This chapter focuses on the challenge of motivating energy service customers to make best use of available smart technologies. This can be done through economic incentives, but also through information and education, regulation and reorganisation, and by improving services or customer comfort (Figure 37).",
keywords = "Ris{\o}-R-1778(EN), Ris{\o}-R-1778",
author = "Marie M{\"u}nster and \{M{\o}ller Andersen\}, Frits and Meza, \{Maria Josefina Figueroa\} and Jensen, \{Thomas Christian\} and Morten Hofmeister",
year = "2011",
language = "English",
isbn = "978-87-550-3905-6",
series = "Denmark. Forskningscenter Risoe. Risoe-R",
number = "1778(EN)",
pages = "55--60",
booktitle = "Ris{\o} energy report 10 : Energy for smart cities in an urbanised world",
publisher = "Danmarks Tekniske Universitet, Ris{\o} Nationallaboratoriet for B{\ae}redygtig Energi",
}