Mind the Gap! Towards a unified view of CSCW

Kjeld Schmidt, Carla Simone

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearch

    Abstract

    CSCW at large seems to be pursuing two diverging strategies: on one hand a strategy aiming at coordination technologies that reduce the complexity of coordinating cooperative activities by regulating the coordinative interactions, and on the other hand a strategy that aims at radically flexible means of interaction which do not regulate interaction but rather leave it to the users to cope with the complexity of coordinating their activities. As both strategies reflect genuine requirements, we need to address the issue of how the gap can be bridged, that is, how the two strategies can be integrated conceptually. In addressing this problem, the paper discusses two general modalities of articulation work — ad hoc alignment and improvisation on the basis of mutual awareness versus coordination in terms of a predefined flow of work — and argues that these modalities are seamlessly meshed and blended in the course of real world cooperative activities. On the basis of this discussion the paper outlines an approach which may help CSCW research to bridge this gap.
    Original languageEnglish
    Title of host publicationMind the Gap!
    Publication date2000
    Publication statusPublished - 2000
    EventCOOP2000: The Fourth International Conference on the Design of Cooperative Systems - Sophia Antipolis, France, 23-26 May 2000
    Duration: 1 Jan 2000 → …

    Conference

    ConferenceCOOP2000: The Fourth International Conference on the Design of Cooperative Systems
    CitySophia Antipolis, France, 23-26 May 2000
    Period01/01/2000 → …

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