Measuring process performance within healthcare logistics - a decision tool for selecting measuring technologies

Diana Cordes Feibert, Peter Jacobsen

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

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    Abstract

    Performance measurement can support the organization in improving the efficiency and effectiveness of logistical healthcare processes. Selecting the most suitable technologies is important to ensure data validity. A case study of the hospital cleaning process at a public Danish hospital was conducted. Monitoring tasks and ascertaining quality of work is difficult in such a process. Based on principal-agent theory, a set of decision indicator has been developed, and a decision framework for assessing technologies to enable performance measurement has been proposed.
    Original languageEnglish
    Title of host publicationProceedings of International Healthcare Management Conference.
    Number of pages6
    Publication date2015
    Publication statusPublished - 2015
    EventInternational Healthcare Management Conference - Gümüşhane, Turkey
    Duration: 15 Jun 201517 Jun 2015

    Conference

    ConferenceInternational Healthcare Management Conference
    CountryTurkey
    CityGümüşhane
    Period15/06/201517/06/2015

    Keywords

    • Performance measurement
    • Technology assessment
    • Healthcare logistics

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