Abstract
Performance measurement can support the organization in improving the efficiency and
effectiveness of logistical healthcare processes. Selecting the most suitable technologies
is important to ensure data validity. A case study of the hospital cleaning process at a
public Danish hospital was conducted. Monitoring tasks and ascertaining quality of
work is difficult in such a process. Based on principal-agent theory, a set of decision
indicator has been developed, and a decision framework for assessing technologies to
enable performance measurement has been proposed.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of International Healthcare Management Conference. |
| Number of pages | 6 |
| Publication date | 2015 |
| Publication status | Published - 2015 |
| Event | International Healthcare Management Conference - Gümüşhane, Turkey Duration: 15 Jun 2015 → 17 Jun 2015 |
Conference
| Conference | International Healthcare Management Conference |
|---|---|
| Country/Territory | Turkey |
| City | Gümüşhane |
| Period | 15/06/2015 → 17/06/2015 |
Keywords
- Performance measurement
- Technology assessment
- Healthcare logistics