Mattresses in second-hand stores and costumers’ attitudes towards them

The research note is based on fieldwork conducted in five different second-hand stores in North Zealand. The purpose was to gain insight into customers' views on used mattresses and the determining factors involved in the decision-making process of purchasing or not purchasing used mattresses. Appearance (hygiene), comfort (quality), price, and availability were the factors most highly weighted by customers in their considerations of buying used mattresses. 9 out of 16 interviewed customers would not buy a used mattress in thrift stores, meaning just under half could consider purchasing a used mattress. Younger customers appeared more positive towards buying used mattresses, while older customers were more skeptical.