Making Sense of Electronic Communication in an Organizational Context

Jørgen P. Bansler, Erling C. Havn

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


This study analyzes how a group of ‘mediators’ in a large, multinational company adapted a computer-mediated communication technology (a ‘virtual workspace’) to the local organizational context (and vice versa) by modifying features of the technology, providing ongoing support for users, and promoting appropriate conventions of use. Our findings corroborate earlier research on technology-use mediation, which suggests that such mediators can exert considerable influence on how a particular technology will be established and used in an organization. However, this study also indicates that the process of technology-use mediation is more complex and indeterminate than earlier literature suggests. In particular, we want to draw attention to the fact that advanced computer-mediated communication technologies are equivocal and that technology-use mediation consequently requires ongoing sensemaking.
Original languageEnglish
Title of host publicationProceedings of Group '03
Publication date2003
ISBN (Print)1-58113-693-5
Publication statusPublished - 2003
EventProceedings of Group '03 - Sanibel Island, Florida, USA
Duration: 1 Jan 2003 → …


ConferenceProceedings of Group '03
CitySanibel Island, Florida, USA
Period01/01/2003 → …


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