Location-Based Services and Privacy in Airports

John Paulin Hansen, Alexandre Alapetite, Henning Boje Andersen, Lone Malmborg, Jacob Thommesen

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    Abstract

    This paper reports on a study of privacy concerns related to location-based services in an airport, where users who volunteer for the service will be tracked for a limited period and within a limited area. Reactions elicited from travellers at a field trial showed 60% feeling to some or to a large degree more secure with the system in operation. To provide a background for the privacy study we also describe services provided by the tracking facility and the infrastructure behind it as well as the design and evaluation activities we used. Based on project results including a large number of comments from passengers, we discuss factors influencing passengers’ acceptance and appreciation of location-based services in airports.
    Original languageEnglish
    Title of host publicationHuman-Computer Interaction – INTERACT 2009, Proceedings
    Number of pages928
    VolumePart I
    PublisherSpringer Berlin / Heidelberg
    Publication date2009
    Pages168-181
    ISBN (Print)978-3-642-03654-5
    DOIs
    Publication statusPublished - 2009
    EventConference on Human-Computer Interaction - Uppsala, Sweden
    Duration: 1 Jan 2009 → …
    Conference number: 12th IFIP TC13

    Conference

    ConferenceConference on Human-Computer Interaction
    Number12th IFIP TC13
    CityUppsala, Sweden
    Period01/01/2009 → …
    SeriesLecture Notes in Computer Science
    ISSN0302-9743

    Keywords

    • Transport
    • Privacy
    • Location-based services
    • Mobile services
    • Technology acceptance
    • Tracking

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