Living labs as a methodology for service design - an analysis based on cases and discussions from a systems approach viewpoint

Mika Yasuoka; Fumiya Akasaka; Atsushi Kimura; Masayuki Ihara

doi:10.21278/idc.2018.0350

Living labs as a methodology for service design - an analysis based on cases and discussions from a systems approach viewpoint

Mika Yasuoka, Fumiya Akasaka, Atsushi Kimura, Masayuki Ihara

NTT Service Evolution Laboratories

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

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Abstract

Recently "Living Labs (LLs)" have attracted attentions as a method which aims at actively involving citizens for longer term to co-create service. Despite its increased interests, there is no unified definition of what LLs are. In order to develop a service successfully by utilizing this approach, it is of critical importance to understand the methodology in depth, and then localize them to fit to conditions in practice. In this paper, we investigated preceding LL cases in Japan and Scandinavia, depict the methodological features of LL, and review them from the systems approach perspective.

Original language	English
Title of host publication	DS 92: Proceedings of the DESIGN 2018 15th International Design Conference
Publisher	Design Society
Publication date	2018
Pages	127-136
ISBN (Electronic)	978-953-7738-59-4
DOIs	https://doi.org/10.21278/idc.2018.0350
Publication status	Published - 2018
Event	The International Design Conference - DESIGN 2018 - Hotel Dubrovnik Palace, Dubrovnik, Croatia Duration: 21 May 2018 → 24 May 2018 http://www.designconference.org/

Conference

Conference	The International Design Conference - DESIGN 2018
Location	Hotel Dubrovnik Palace
Country/Territory	Croatia
City	Dubrovnik
Period	21/05/2018 → 24/05/2018
Internet address	http://www.designconference.org/

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title = "Living labs as a methodology for service design - an analysis based on cases and discussions from a systems approach viewpoint",

abstract = "Recently {"}Living Labs (LLs){"} have attracted attentions as a method which aims at actively involving citizens for longer term to co-create service. Despite its increased interests, there is no unified definition of what LLs are. In order to develop a service successfully by utilizing this approach, it is of critical importance to understand the methodology in depth, and then localize them to fit to conditions in practice. In this paper, we investigated preceding LL cases in Japan and Scandinavia, depict the methodological features of LL, and review them from the systems approach perspective. ",

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Yasuoka, M, Akasaka, F, Kimura, A & Ihara, M 2018, Living labs as a methodology for service design - an analysis based on cases and discussions from a systems approach viewpoint. in DS 92: Proceedings of the DESIGN 2018 15th International Design Conference. Design Society, pp. 127-136, The International Design Conference - DESIGN 2018, Dubrovnik, Croatia, 21/05/2018. https://doi.org/10.21278/idc.2018.0350

Living labs as a methodology for service design - an analysis based on cases and discussions from a systems approach viewpoint. / Yasuoka, Mika; Akasaka, Fumiya; Kimura, Atsushi et al.
DS 92: Proceedings of the DESIGN 2018 15th International Design Conference. Design Society, 2018. p. 127-136.

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

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T1 - Living labs as a methodology for service design - an analysis based on cases and discussions from a systems approach viewpoint

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AB - Recently "Living Labs (LLs)" have attracted attentions as a method which aims at actively involving citizens for longer term to co-create service. Despite its increased interests, there is no unified definition of what LLs are. In order to develop a service successfully by utilizing this approach, it is of critical importance to understand the methodology in depth, and then localize them to fit to conditions in practice. In this paper, we investigated preceding LL cases in Japan and Scandinavia, depict the methodological features of LL, and review them from the systems approach perspective.

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DO - 10.21278/idc.2018.0350

M3 - Article in proceedings

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EP - 136

BT - DS 92: Proceedings of the DESIGN 2018 15th International Design Conference

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T2 - The International Design Conference - DESIGN 2018

Y2 - 21 May 2018 through 24 May 2018

ER -

Living labs as a methodology for service design - an analysis based on cases and discussions from a systems approach viewpoint

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