Lean as a Tool for Systematic Employee based Improvement of Psychosocial Factors in Hospitals

Peter Hasle, Liv Starheim, Per Langaa Jensen, Birgitte Juul Diekmann

    Research output: Chapter in Book/Report/Conference proceedingConference abstract in proceedingsResearchpeer-review


    The work pressure in hospital is growing due to an increase in patient demands and economic constraints. Problems in communication and coordination often constitute important factors for the increased pressure. This paper describes the P-lean methodology which can facilitate solutions to such problems. The methodology builds on lean focusing on value stream mapping (VSM) in particular. Groups of employees carry out VSM of selected processes, follow up with the collection of data on the processes and develop suitable solutions. The data from testing of the methodology test shows that VSM, in particular, provides new insights, which help employees to identify and implement improvements. Hospital wards implementing the methodology need some external facilitator assistance. Communication and coordination across wards in the hospital are an important issue but proved to be difficult also with this methodology.
    Original languageEnglish
    Title of host publicationAcademy of Management Annual Meeting, 2016
    Publication date2016
    Article number 14196
    Publication statusPublished - 2016
    EventAcademy of Management. Academy of Management - New York, United States
    Duration: 5 Aug 20169 Aug 2016


    ConferenceAcademy of Management. Academy of Management
    Country/TerritoryUnited States
    CityNew York
    SeriesAcademy of Management Proceedings


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