Lean and the quality of work

Per Langaa Jensen

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


    Lean has for the last decade developed as the dominating model for developing productions processes not only within industry but also in health care, administration and service industries in general. With this development a discussion on human factors aspects of lean has developed internationally. Literature studies documents that it is not possible to establish a clear relation between lean and the psychosocial aspects of work. The studies also indicate that the context and the implementations process play a dominating role in how lean is experienced. This has been the basis for establishing an intervention study comprising 9 Danish enterprises involved in implementing lean. Based on tentative results from cases from the present studies the findings from the literature study can be elaborated. It reveals some of the dynamics an ergonomist have to take into consideration in influencing the lean program. This opens for a discussion of the potential to establish a primary prevention towards psycho-social aspects of work.
    Original languageEnglish
    Title of host publicationHuman Factors in Organizational Design and Management - IX
    EditorsL.I. Sznelwar
    Place of PublicationSao Paulo, Brazil
    PublisherIEA Press
    Publication date2008
    ISBN (Print)09-76-81431-5
    Publication statusPublished - 2008
    Event9th International Symposium on Human Factors in Organizational Design and Management : Understanding and Transforming Work for Innovation - Sao Paulo, Brazil
    Duration: 19 Mar 200821 Mar 2008
    Conference number: 9


    Conference9th International Symposium on Human Factors in Organizational Design and Management
    CitySao Paulo


    • lean
    • socio-technical design
    • quality of working life


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