Institutional dynamic of the call center industry in Denmark and France

Ole H. Sørensen, Mathieu Beraud, Thierry Colin, Émilie Feriel, Benoît Grasser

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearch

    Abstract

    The call centre development is substantially increasing in the most part of industrialized countries. Coming to the fore and seeking for staff, this sector is still looking for benchmarks, especially in terms of employment. Currently it can be said that the sector is under construction since its institutional basement is not really developed and is subject to many discussions between the main actors. The aim of this paper is to compare the dynamics of development in French and Danish call centers industry, in order to distinguish what is due to national institutional dynamics and what is due to the specific micro and meso dynamic of this emerging industry. We base on a part of the first results obtained in a research on low wage initiated by the Russell Rage Foundation. More precisely we use the results from sectoral survey.
    Original languageEnglish
    Title of host publicationInstitutional dynamic of the call center industry in Denmark and France
    Publication date2005
    Publication statusPublished - 2005

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