Improvisation in Action: Making Sense of IS Development in Organizations

Jørgen P. Bansler, Erling C. Havn

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Abstract

The paper discusses the role of extemporaneous action and bricolage in designing and implementing information systems in organizations. We report a longitudinal field study of design and implementation of a Web-based groupware application in a multinational corporation. We adopt a sensemaking perspective to analyze the dynamics of this process and show that improvisational action and bricolage (making do with the materials at hand) played a vital role in the development of the application. Finally, we suggest that this case study provides an occasion to reconsider how we conceptualize information systems development (ISD).
Original languageEnglish
Title of host publicationInternational Workshop on Action in Language, Organisations and Information Systems (ALOIS 2003)
Publication date2003
Pages51-63
Publication statusPublished - 2003
EventInternational Workshop on Action in Language, Organisations and Information Systems (ALOIS 2003) - Linköping
Duration: 1 Jan 2003 → …

Conference

ConferenceInternational Workshop on Action in Language, Organisations and Information Systems (ALOIS 2003)
CityLinköping
Period01/01/2003 → …

Cite this

Bansler, J. P., & Havn, E. C. (2003). Improvisation in Action: Making Sense of IS Development in Organizations. In International Workshop on Action in Language, Organisations and Information Systems (ALOIS 2003) (pp. 51-63)