Improving the Patient Visit Process in the Pre-treatment Phase

Saeedeh Shafiee Kristensen*, Sara Shafiee

*Corresponding author for this work

    Research output: Chapter in Book/Report/Conference proceedingBook chapterResearchpeer-review

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    Abstract

    During the last decade, more healthcare organizations have been turning to Lean and data driven principles to improve the efficiency and generate a positive impact on throughout, patient satisfaction and quality care. Given the high competition in private healthcare market, the need for achieving higher quality medical care to attract new patients and retain existing patients is getting even more critical for private healthcare organizations such as infertility treatment clinics. This paper builds, tests, and reports the results from the application of value stream mapping during the pre-treatment stage in an infertility treatment clinic. In the case study presented here, we demonstrate how analyzing healthcare processes early in the patient journey and mapping the pre-treatment stage enables the organization to identify the bottlenecks, eliminate waste and deliver more efficient customized patient-focused care. After running a multitude of simulations, this study results in recommending two scenarios as the optimal future states that increase the capacity of the clinic, lower waiting times for patients, improve their experience, and lower the stress on the staff.
    Original languageEnglish
    Title of host publicationTowards Sustainable Customization: Bridging Smart Products and Manufacturing Systems. CARV 2021, MCPC 2021
    EditorsA. -L. Andersen
    Place of PublicationCham
    PublisherSpringer
    Publication date2022
    Pages970-977
    ISBN (Print)978-3-030-90699-3
    ISBN (Electronic)978-3-030-90700-6
    DOIs
    Publication statusPublished - 2022
    Event8th Changeable, Agile, Reconfigurable and Virtual Production Conference (CARV2021) and 10th World Mass Customization & Personalization Conference (MCPC2021) - Online, Aalborg, Denmark
    Duration: 1 Nov 20212 Nov 2021

    Conference

    Conference8th Changeable, Agile, Reconfigurable and Virtual Production Conference (CARV2021) and 10th World Mass Customization & Personalization Conference (MCPC2021)
    LocationOnline
    Country/TerritoryDenmark
    CityAalborg
    Period01/11/202102/11/2021
    SeriesLecture Notes in Mechanical Engineering
    ISSN2195-4356

    Keywords

    • Healthcare
    • Lean
    • Patient satisfaction
    • Value stream mapping
    • Customized health care

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