Improving the Patient Visit Process in the Pre-treatment Phase

Saeedeh Shafiee Kristensen*, Sara Shafiee

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingBook chapterResearchpeer-review

Abstract

During the last decade, more healthcare organizations have been turning to Lean and data driven principles to improve the efficiency and generate a positive impact on throughout, patient satisfaction and quality care. Given the high competition in private healthcare market, the need for achieving higher quality medical care to attract new patients and retain existing patients is getting even more critical for private healthcare organizations such as infertility treatment clinics. This paper builds, tests, and reports the results from the application of value stream mapping during the pre-treatment stage in an infertility treatment clinic. In the case study presented here, we demonstrate how analyzing healthcare processes early in the patient journey and mapping the pre-treatment stage enables the organization to identify the bottlenecks, eliminate waste and deliver more efficient customized patient-focused care. After running a multitude of simulations, this study results in recommending two scenarios as the optimal future states that increase the capacity of the clinic, lower waiting times for patients, improve their experience, and lower the stress on the staff.
Original languageEnglish
Title of host publicationTowards Sustainable Customization: Bridging Smart Products and Manufacturing Systems. CARV 2021, MCPC 2021
EditorsA. -L. Andersen
Place of PublicationCham
PublisherSpringer
Publication date2022
Pages970-977
ISBN (Print)978-3-030-90699-3
ISBN (Electronic)978-3-030-90700-6
DOIs
Publication statusPublished - 2022
Event8th Changeable, Agile, Reconfigurable and Virtual Production Conference (CARV2021) and 10th World Mass Customization & Personalization Conference (MCPC2021) - Online, Aalborg, Denmark
Duration: 1 Nov 20212 Nov 2021

Conference

Conference8th Changeable, Agile, Reconfigurable and Virtual Production Conference (CARV2021) and 10th World Mass Customization & Personalization Conference (MCPC2021)
LocationOnline
Country/TerritoryDenmark
CityAalborg
Period01/11/202102/11/2021
SeriesLecture Notes in Mechanical Engineering
ISSN2195-4356

Keywords

  • Healthcare
  • Lean
  • Patient satisfaction
  • Value stream mapping
  • Customized health care

Fingerprint

Dive into the research topics of 'Improving the Patient Visit Process in the Pre-treatment Phase'. Together they form a unique fingerprint.

Cite this