Improving Communication in Design: Recommendations from the Literature

Anja Maier, Denniz Doenmez, Clemens Hepperle, Matthias Kreimeyer, Udo Lindemann, P John Clarkson

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

    1 Downloads (Pure)

    Abstract

    Communication permeates every aspect of an engineer’s work – from clarifying product specifications to shaping social ties. This paper offers an overview of recommendations from literature to improve communication within and among engineering teams. We assume communication problems are often the outcome of underlying factors and that it is fruitful to study and improve these influences. Having been empirically elicited in prior research, 24 factors considered in this paper include, e.g., availability of information about product specifications, roles and responsibilities, and overview of sequence of tasks. To improve these factors in order to enable effective communication, this paper collates more than hundred recommendations from journal articles and textbooks published in the fields of engineering design, management science, sociology, and psychology. Recommendations include, for example, identify priorities through risk and bottleneck analysis, give clear descriptions and role expectations, and employ effective process modeling tools. Contributions of this paper are a list of recommendations for industry practitioners and an effort-benefit evaluation of individual recommendations.
    Original languageEnglish
    Title of host publicationProceedings of the 18th International Conference on Engineering Design : Impacting Society through Engineering Design
    Number of pages560
    VolumeVol.7 Human Behaviour in Design
    PublisherDesign Society
    Publication date2011
    Pages1-11
    ISBN (Print)978-1-904670-27-8
    Publication statusPublished - 2011
    Event18th International Conference on Engineering Design : Impacting Society Through Engineering Design - Copenhagen, Denmark
    Duration: 15 Aug 201118 Aug 2011
    Conference number: 18
    http://www.iced11.org/

    Conference

    Conference18th International Conference on Engineering Design : Impacting Society Through Engineering Design
    Number18
    Country/TerritoryDenmark
    CityCopenhagen
    Period15/08/201118/08/2011
    Internet address

    Keywords

    • Success factors
    • Design communication
    • Human behaviour in design
    • Collaborative design

    Fingerprint

    Dive into the research topics of 'Improving Communication in Design: Recommendations from the Literature'. Together they form a unique fingerprint.

    Cite this