Impact of constraints and rules of user-involvement methods for IS concept creation and specification

Mika Yasuoka Jensen, Takehiko Ohno, Momoko Nakatani

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


    Devising new service ideas for information systems by deploying user-involvement approaches is a challenging task. The power of collective creation by involving users in designing systems has attracted attention; however, stakeholders with no design training face critical challenges in generating ideas. In this paper, by exemplifying our user-involvement method with game elements, ICT Service Design Game, in comparison with conventional brainstorming, we show the impact of constraints and rules in user-involvement methods when creating service concepts and specifications for information systems. The analysis is based on a comparative experiment on two design methods and shows that the constraints and rules of our game approach fostered innovative idea generation in spite of participants’ limited knowledge of and experience with design processes. Although our analysis is still in a preliminary stage, it indicates some positive impact of constraints and rules in design methods, especially when the methods are used by non-design professionals.
    Original languageEnglish
    Title of host publicationNordic Contributions in IS Research : 6th Scandinavian Conference on Information Systems, SCIS 2015, Oulu, Finland, August 9-12, 2015, Proceedings
    Number of pages17
    Publication date2015
    ISBN (Print)978-3-319-21782-6
    ISBN (Electronic)978-3-319-21783-3
    Publication statusPublished - 2015
    Event6th Scandinavian Conference on Information Systems - Oulu, Finland
    Duration: 9 Aug 201512 Aug 2015
    Conference number: 6


    Conference6th Scandinavian Conference on Information Systems
    SeriesLecture Notes in Business Information Processing


    • Business and International Management
    • Management Information Systems
    • Modeling and Simulation
    • Information Systems
    • Information Systems and Management
    • Control and Systems Engineering
    • Creativity
    • Participatory design
    • System specification
    • User involvement
    • Information systems
    • Specifications
    • Comparative experiments
    • Critical challenges
    • Design professionals
    • Designing systems
    • Design

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