Identifying Potential Applications of Service Configuration Systems in a Logistics Company

Erika M. Strøm, Tine M. Münsberg, Lars Hvam

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

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Abstract

The logistics industry is challenged by the demand for customized services. This challenge is especially apparent to third-party logistics (3PL) companies offering warehousing services. These services include inbound, storage, and outbound logistics along with value-added services (VAS) based on client requirements. 3PL companies must deliver customized services to a wide range of clients while remaining efficient and competitive. Product configuration systems (PCS) have shown to play a key role in providing customized products efficiently. However, literature on the application of configuration systems to services is limited. This paper investigates the potential applications of a service configuration system (SCS) in a logistics company offering customized warehousing services. The aim of this paper is to identify potential applications of a configuration system to a company offering a large variety of services. Modularization of services and applications of configuration systems are shortly investigated and a framework to identify possible applications of PCS is adjusted and applied to services. The framework is applied to a 3PL company to identify potential applications of SCS and to assess the difference between application of configuration systems to products and services. The study uses qualitative data collected in interviews from the case company. The identified applications provide a basis for further scoping of configuration projects in the logistics company.
Original languageEnglish
Title of host publicationProceedings of the 25th International Workshop on Configuration (ConfWS 2023)
EditorsJosé Miguel Horcas, José Ángel Galindo, Richard Comploi-Taupe, Lidia Fuentesbu
Volume3509
PublisherCEUR-WS
Publication date2023
Pages60-66
Publication statusPublished - 2023
Event25th International Workshop on Configuration - Málaga, Spain
Duration: 6 Mar 20237 Mar 2023

Conference

Conference25th International Workshop on Configuration
Country/TerritorySpain
CityMálaga
Period06/03/202307/03/2023
SeriesCEUR Workshop Proceedings
ISSN1613-0073

Keywords

  • Applications
  • Configuration Systems
  • Logistics Companies
  • Services
  • Third-Party Logistics (3PL)

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