How Daily Operational Meetings Can Support Transformation To A Lean Improvement Culture

With pressure for creating more value with fewer resources, many organizations pursue becoming Lean. However, many are unsuccessful in the transformation necessary for sustainable change, such as creating an improvement culture. This study investigates how operational meetings, offering frequent touch points, can be used to intentionally support cultural transformation. An explorative case study identified more than 30 types of meeting activities in five categories: Information, Action, Sparring, Learning, and Relational. A comparative case study then investigated meeting set-ups and their role in supporting cultural change. The analysis shows how meeting set-ups can be designed to support cultural transformation.